Impres CRM vs Salesforce Health Cloud
Impres CRM
impres.comSalesforce Health Cloud
salesforce.comSide by side
| Figure | Impres CRM | Salesforce Health Cloud |
|---|---|---|
| Price from | — | $350/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 0 | 9 |
| Spec score · Healthcare CRM Software | 7.3 (#18) | 8.6 (#4) |
| Audience | Impres positions the CRM for life sciences, with modules covering pharmaceutical representatives, medical science liaisons, consumer and pharmacy teams, and virtual work. | Salesforce presents Health Cloud for providers, payers, and public health agencies. |
| Founded | 2005 | 1999 |
| Headquarters | Impres lists its head office in Cambridge, Ontario, Canada. | San Francisco, California, United States |
| Integrations | Impres's business analytics page lists customized data integrations as a capability. | Salesforce says Health Cloud integrates with all major EHRs to activate data in real time. |
| Purpose | Impres describes its proprietary CRM as a flexible system for life sciences designed to improve productivity and customer engagement. | Health Cloud brings clinical and nonclinical data together with actionable intelligence to support collaboration, personalized care, and automated health operations. |
| Support | Impres's business analytics page lists dedicated analyst support, and a CRM testimonial describes the team providing training and support. | The pricing page says Premier Success is included with Health Cloud Sales & Service Core; its benefits include 24/7 support, expert coaching and education, and tailored assessments. |
Plans
Salesforce Health Cloud
- Health Cloud Enterprise$350 a month
- Health Cloud Sales & Service Core$350 a month
- Health Cloud Sales & Service Advanced$525 a month
- Health Cloud Unlimited$525 a month
- Health Cloud Sales Max$700 a month
- Health Cloud Service Max$700 a month
- Health Cloud Sales & Service Max$725 a month
- Health Cloud Agentforce 1 for Sales$750 a month
- Health Cloud Agentforce 1 for Service$750 a month
In their own words
Salesforce Health Cloud
Salesforce Health Cloud brings clinical and nonclinical data together to support care collaboration, personalized care, and automated health operations. It combines clinical records with other patient information to create an actionable view alongside an electronic health record (EHR); Salesforce describes it as a layer for engagement, data aggregation, and collaboration that extends an EHR. Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions. Provider workflows cover patient access, referrals, scheduling, outreach, and coordination. Home Health adds automated scheduling, mobile offline assessments, and medication management. Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations, and Salesforce says it integrates with all major EHRs to activate data in real time. Salesforce states that Health Cloud is HIPAA compliant and lists standards including HIPAA, HL7 FHIR, HITRUST, FedRAMP, GDPR, and NHS DCB 0129. Salesforce says patient data is not used to train public models and describes guardrails and human-in-the-loop controls for governed AI. Plans start at $350/user/mo, billed annually; a 30-day trial is available.