| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · AI Agents for Customer Support Software | 7.7 (#11) | 8.3 (#6) |
| Spec score · AI Customer Service Agents | 7.6 (#26) | 8.2 (#10) |
| Spec score · Chatbot Builders | 7.9 (#139) | 9.0 (#14) |
| Spec score · Conversational AI Platforms | 7.7 (#29) | 8.2 (#16) |
| Founded | 2005 | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Free plan | No | Yes |
| Headquarters | Allen, Texas, USA | San Mateo, California, United States |
| Human handoff | Yes | Yes |
| Integrations | Inbenta says its AppHub offers more than 850 pre-built integrations, connecting to AI models, data systems, CRMs, and other enterprise tools. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| What it does | Inbenta Encore is an Agentic AI platform for automating customer interactions and supporting customer experience workflows. | Yellow.ai provides an enterprise agentic AI platform for automating customer and employee interactions across chat, voice, email and messaging channels. |
