Infobip Conversations vs Qiscus
Infobip Conversations
infobip.comQiscus
qiscus.comSide by side
| Figure | Infobip Conversations | Qiscus |
|---|---|---|
| Price from | $530/mo | $115/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · WhatsApp Customer Service Software | 7.9 (#19) | 8.8 (#6) |
| Analytics | The contact center offers real-time and historical dashboards for agent performance, queue wait times, resolution rates, and CSAT, plus conversation transcripts and logs. | Its unified analytics dashboard provides chat metrics including conversation counts and response times. |
| Founded | 2006 | 2013 |
| Integrations | The Infobip Exchange lists Salesforce, HubSpot, Jira, Shopify, and ServiceNow among its platforms and identifies Conversations as a cloud contact center capability. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Purpose | Infobip’s cloud contact center is an enterprise cloud service that pairs human agents with AI to resolve routine inquiries and assist with customer conversations. | Qiscus Omnichannel Chat brings customer chats from WhatsApp, marketplaces, and multiple chat apps into one platform. |
Plans
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Infobip Conversations
Infobip Conversations has no write-up on Specifiction yet; its figures are above.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.