Infreemation Complaints vs Kelsa Complaint Management System
Infreemation Complaints
digital-interactive.comKelsa Complaint Management System
ircaindia.comSide by side
| Figure | Infreemation Complaints | Kelsa Complaint Management System |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 7 | 0 |
| Spec score · Complaint Management Software | 7.6 (#11) | 6.9 (#20) |
| Headquarters | London, England, UK | Bengaluru, Karnataka, India |
| Intended users | The maker describes increasing complaint volumes as placing strain on government departments, fire departments, hospitals and local authorities. | The maker describes the system as helping clubs address customer concerns and improve services using customer feedback. |
| Purpose | Infreemation Complaints is case management software built to manage an organisation’s complaints. | Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback. |
Plans
Infreemation Complaints
- 1 Year site licensePrice not published
- 1 Year site licensePriced on request
- 2 Year site licensePrice not published
- 2 Year site licensePriced on request
- 3 Year site licensePriced on request
- 3 Year site licensePrice not published
- Infreemation ComplaintsPriced on request
In their own words
Infreemation Complaints
Infreemation Complaints is web-based case management software for handling an organisation’s complaints. It brings reports from email, websites, social media, postal mail, telephone and fax into a central database. A calendar records receipt and due dates; each case can include a snapshot, timeline, earlier requests and audit trail. Complaints are added automatically, with configurable initial responses and alerts for approaching deadlines. Rules can match similar requests, and organisations can optionally make a searchable public archive. Staff can assign cases to employees, use investigation and approval workflows, track SLAs, and view KPI reports on an online dashboard; reporting depth is basic. The cloud service runs in a browser without installation. The maker says sensitive data is encrypted, the service is GDPR compliant, and its dedicated servers and data are in the United Kingdom. It also states that it holds Cyber Essentials and Cyber Essentials Plus certification. Pricing is on request, with no set-up costs; a free trial is available for 30 days. Site licensing provides unrestricted user access.
Kelsa Complaint Management System
Kelsa Complaint Management System has no write-up on Specifiction yet; its figures are above.