Inrō vs Trengo
Inrō
inro.social
Trengo
trengo.comSide by side
| Figure | Inrō | Trengo |
|---|---|---|
| Price from | €12.99/mo | €299/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · Instagram DM Automation Tools | 8.1 (#5) | 7.9 (#8) |
| Integrations | Direct integrations include Shopify, Stripe, Calendly, Eventbrite, HighLevel, ElevenLabs, Meta Conversions API and Meta Pixel, with thousands more through Make. | The integration hub lists tools including HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce. |
| Product | Inrō is an Instagram-first DM automation and AI Agent platform that turns comments, story replies, mentions and DMs into qualified conversations and sales. | Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared team inbox. |
| Security | Inrō is a Meta Tech Provider and runs on Meta’s official Instagram API rather than unofficial browser automation. | Trengo says its application is hosted on AWS, backups are encrypted, and app communication uses TLS with HSTS. |
| Support | The support email listed by Inrō is [email protected]. | Plan support ranges from email and messaging to phone support and a dedicated success manager on Enterprise. |
Plans
Trengo
- Boost€299 a month
- Pro€499 a month
- EnterprisePrice not published
- Boost (annually billed)€299 a month
- Boost (monthly billed)€349 a month
- Pro (annually billed)€499 a month
- Pro (monthly billed)€599 a month
- Enterprise (annually billed)Priced on request
- Enterprise (monthly billed)Priced on request
In their own words
Inrō
Inrō is an Instagram-first platform for automating direct messages and using an AI Agent to turn social interactions into conversations. It can start scenarios from comments, story replies, DMs, mentions, referral links and other events, then send messages, share links, collect data or hand off to AI. The Agent answers questions, qualifies leads, recommends offers, sends booking or checkout links, and follows up in a brand’s tone. Campaigns support scheduled targeted broadcasts and multi-step sequences to selected contacts. Inrō also creates, schedules and publishes Instagram posts, reels and stories, with controls for captions, tags, locations, alt text and reel covers. Direct integrations include Shopify, Stripe, Calendly, Eventbrite, HighLevel, ElevenLabs, Meta Conversions API and Meta Pixel; Make connects it to thousands more. It provides a versioned REST API, webhooks and an MCP server, though the API cannot read inbox history. The web app runs in a browser. A free plan is available; Pro is €12.99/month and includes a 14-day trial.
Trengo
Trengo brings WhatsApp, email, live chat, social media and voice calls into a shared inbox for teams. Agents can collaborate on conversations, which are distributed using round-robin routing. Its AI assistant can suggest replies or send them automatically, and AI Journeys automate multi-step conversations and workflows across channels. Conversation usage is counted in seven-day windows; a message outside a window starts a new conversation. The integration hub includes HubSpot, Salesforce, Shopify, WooCommerce and BigCommerce. Developers can use a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels. Trengo runs on Android, iOS, macOS, Windows and the web, and offers an API. Boost costs €299.00 per month billed annually for 10 users and 6,000 conversations per year; Pro is €499.00 per month billed annually for 20 users and 18,000 conversations per year. Monthly billing is also available: Boost at €349.00 per month and Pro at €599.00 per month. Enterprise pricing is custom. There is no free plan, but a free trial is available.