intelli-CTi vs Tenfold
intelli-CTi
intellicti.comTenfold
tenfold.comSide by side
| Figure | intelli-CTi | Tenfold |
|---|---|---|
| Price from | $7/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 0 |
| Spec score · Computer Telephony Integration Software | 8.0 (#9) | 7.1 (#18) |
| Headquarters | Winchester, Hampshire, United Kingdom | Tenfold says its team is based in Austin, Texas. |
| Product | intelli-CTi integrates CRM applications with telephone systems to surface caller information and history during calls. | Tenfold describes itself as a cloud-based iPaaS that connects telephony systems with CRMs to provide agents contextual customer information and automation. |
Plans
intelli-CTi
- Broadsoft Connector$7 a month
- Named User$13.50 a month
- Cloud Provisioning$1,075, paid once
- On-site Provisioning$1,075, paid once
- Site Provisioning - Mitel$1,625, paid once
In their own words
intelli-CTi
intelli-CTi connects CRM applications with telephone systems so callers’ information and history can appear during calls. Its product pages describe integrations for Microsoft Dynamics 365 and Infor CRM SLX. For Dynamics 365, inbound caller recognition links calls to relevant CRM information, while users can dial CRM contacts with a click. After a call, touchpoints can be brought together for notes, follow-ups and closing the call. Dynamics 365 also records inbound and outbound interactions with call metrics and related CRM context. The Infor CRM feature page lists TAPI, TSAPI, CSTA, MiTAI and OAI interfaces, including VoIP. The product includes screen pops, click-to-dial, in-call controls and a browser extension. It runs on web and Windows with hybrid deployment; server and client requirements include Windows operating systems and Microsoft .NET Framework 4.8. Dynamics 365 integration supports OAuth and multi-factor authentication. A time-limited trial can be requested, but no duration is stated. The maker presents intelli-CTi for sales, call centers, support desks and customer service teams. Pricing is on request, with listed per-user and provisioning charges.