intelli-CTi vs XPhone Connect

intelli-CTi connects CRM applications with telephone systems so callers’ information and history can appear during calls. Its product pages describe integrations for Microsoft Dynamics 365 and Infor CRM SLX. For Dynamics 365, inbound caller recognition links calls to relevant CRM information, while users can dial CRM contacts with a click. After a call, touchpoints can be brought together for notes, follow-ups and closing the call. Dynamics 365 also records inbound and outbound interactions with call metrics and related CRM context. The Infor CRM feature page lists TAPI, TSAPI, CSTA, MiTAI and OAI interfaces, including VoIP. The product includes screen pops, click-to-dial, in-call controls and a browser extension. It runs on web and Windows with hybrid deployment; server and client requirements include Windows operating systems and Microsoft .NET Framework 4.8. Dynamics 365 integration supports OAuth and multi-factor authentication. A time-limited trial can be requested, but no duration is stated. The maker presents intelli-CTi for sales, call centers, support desks and customer service teams. Pricing is on request, with listed per-user and provisioning charges.

XPhone Connect combines telephony, presence, CRM integration and hotline management for enterprises and public institutions. Its CTI controls let users start, answer, transfer and toggle calls with one click, while a PC with a headset and internet connection can serve as a softphone. TeamDesk distributes incoming calls to teams, and built-in Analytics provides information for improving availability and service quality. Collaboration features include video meetings, screen sharing, group chat, voicemail, call history, fax and SMS. Named integrations include SAP, Salesforce, Microsoft Outlook and Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets. The TAPI server and professional services can support customized connections. XPhone is an on-premises solution, hosted locally or on a virtual machine such as Azure or AWS; the maker says it has no cloud dependency. Pricing is on request. Subscription licenses are user-specific, and Premium and Enterprise users cannot be mixed. The maker describes encrypted client-server and internal voice connections, and says contacts, chats and voicemails can remain on the customer's own server.