Interakt vs Qiscus
Interakt
interakt.shopQiscus
qiscus.comSide by side
| Figure | Interakt | Qiscus |
|---|---|---|
| Price from | — | $115/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 6 |
| Spec score · WhatsApp Customer Service Software | 8.4 (#11) | 8.8 (#6) |
| Channels | The site lists WhatsApp, Instagram, RCS, and voice among its channels and solutions. | The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. |
| Founded | 2020 | 2013 |
| Integrations | Its integrations page lists native integrations including Shopify, WooCommerce, and Google Sheets. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Support | The shared team inbox lets teams manage WhatsApp and Instagram customer queries and collaborate. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
| Trial | The homepage offers a 14 day free trial and says no credit card is required. | Qiscus documentation says new Omnichannel Chat users receive a 14-day trial period. |
Plans
Interakt
- Starter$12 a month
- Growth$55 a month
- Advanced$69 a month
- Instagram Starter$12 a month
- Sales CRM₹2,499 a month
- WhatsApp AI Agents₹2,499 a month
- EnterprisePriced on request
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Interakt
Interakt is a customer engagement platform for marketing, sales, and support, with automation for customer interactions. Its listed channels include WhatsApp, Instagram, RCS, and voice. Teams can handle WhatsApp and Instagram customer queries in a shared inbox and collaborate on responses. Marketing tools include bulk WhatsApp campaigns and Click-to-WhatsApp ads for capturing leads on WhatsApp and Instagram. A no-code, drag-and-drop chatbot builder supports WhatsApp automation; Interakt says it can automate up to 80% of queries. Its Sales CRM gathers leads from WhatsApp, workflows, API, Shopify, or manual entry, with automatic assignment of owners and statuses. Businesses can sync catalogs from Shopify, WooCommerce, or Excel for customers to browse and buy through WhatsApp Pay. The integrations list includes Shopify, WooCommerce, and Google Sheets, alongside public APIs and webhooks. Interakt is available on Android, iOS, and web. Growth costs $55/mo (+taxes); a 14-day trial is available without a credit card, but there is no free plan.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.