Intercom vs LivePerson Conversational Cloud
Intercom
intercom.comLivePerson Conversational Cloud
liveperson.comSide by side
| Figure | Intercom | LivePerson Conversational Cloud |
|---|---|---|
| Price from | $0.99/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 11 | 3 |
| Spec score · AI Customer Service Agents | 8.6 (#2) | 7.4 (#31) |
| Spec score · Chatbot Builders | 9.0 (#12) | 7.9 (#136) |
| Spec score · Live chat software | 9.1 (#9) | 7.6 (#66) |
| Spec score · Customer Self-Service Software | 8.7 (#7) | 7.4 (#30) |
| Spec score · AI Customer Service Software | 8.6 (#7) | 7.4 (#23) |
| Spec score · Conversational Marketing Software | 8.5 (#8) | 7.3 (#25) |
| Founded | 2011 | 1995 |
| Headquarters | San Francisco, California, United States | New York, New York, United States |
| Human handoff | Fin hands conversations to agents with the full conversation and customer history attached. | Yes |
| Pricing model | Pricing combines per-seat plans with usage-based charges such as Fin outcomes and messaging. | Simple pricing with minimal add-ons and no service fees. |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
LivePerson Conversational Cloud
- BronzePriced on request
- SilverPriced on request
- GoldPriced on request
In their own words
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.
LivePerson Conversational Cloud
LivePerson Conversational Cloud is a web-based platform for connected customer experiences across voice and messaging. Channels include websites, mobile apps, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, and voice. Features include a visual flow builder, AI bot generation, knowledge-base answers, human handoff, real-time guidance, suggested replies, conversation summaries, and next-best actions. Analytics cover sentiment, journeys, interactions, and text. Administrators manage users and skills through a console. Integration Hub supports workflows, third-party APIs, and a widget marketplace, while plan information includes access to more than 50 data, connect, and customize APIs. The platform integrates with a brand’s single sign-on experience and describes technical support as available 24/7. Bronze, Silver, and Gold plans focus respectively on messaging workspaces, automation and self-service, and advanced analytics with generative AI.