Intercom vs Smartsupp

Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.

Smartsupp combines live-agent chat, a website chatbot, and visitor tracking for customer conversations. Its listed channels include live chat, Facebook Messenger, WhatsApp, and connected email. The service runs on web, iOS, and Android; it also offers a mobile SDK and a business mobile app. Teams can group agents, assign roles, and track performance from one dashboard, while administrators can limit agent access to settings such as billing or chat-box design. Smartsupp lists more than 80 platform integrations. AI features include agents, reply assistance, MCP connections, and automation workflows. Mira can recommend products, answer common questions, and hand conversations to human agents. The free plan includes one operator, 25 conversations per month, one website, and 14-day history. Paid plans start at $17 a month billed annually. Paid customer service plans include a 14-day trial without a credit card; annual billing is offered with savings of up to 30%. Prices exclude VAT, calculated by billing country. Smartsupp is headquartered in Brno, Czechia, and says it serves more than 100,000 customers.