Intercom vs Text.com

Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.

Text.com combines an AI agent, live chat, help desk, shared inbox, workflows, knowledge base, customer profiles, analytics and MCP in a customer service platform for ecommerce and SaaS teams. Its AI agent can recognize buying intent, recommend products, recover abandoned carts and handle support requests, or pass a conversation to a person with its context. MCP connects assistants such as Claude and ChatGPT to tickets, chats and transcripts under existing permissions. The platform lists integrations with services including Shopify, Salesforce, HubSpot, Slack, Messenger, WhatsApp, email and SMS, along with a range of commerce platforms. Each plan includes connectivity through a ready-made integration or a custom API connection without a separate integration fee. Text supports website chat and social channels, comment moderation, SLA management and workflow automation. It runs on the web and offers desktop apps for macOS and Windows, mobile apps for iOS and Android, and an API. The company says it began in Wrocław in 2002 as LiveChat, changed its name to Text in September 2023 and launched the Text Platform in May 2025. Plans start at $19/user/mo billed annually, with a 14-day trial.