Intercom vs Verloop.io
Intercom
intercom.comVerloop.io
verloop.ioSide by side
| Figure | Intercom | Verloop.io |
|---|---|---|
| Price from | $0.99/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 11 | 0 |
| Spec score · Chatbot Builders | 9.0 (#12) | 7.9 (#141) |
| Spec score · Live chat software | 9.1 (#9) | 7.7 (#58) |
| Spec score · Conversational Marketing Software | 8.5 (#8) | 7.2 (#28) |
| Spec score · Conversational Chatbots Software | 8.6 (#7) | 7.2 (#22) |
| Founded | 2011 | The company timeline says Verloop.io was founded in 2017 and onboarded its first client that year. |
| Headquarters | San Francisco, California, United States | Bengaluru, Karnataka, India |
| Human handoff | Fin hands conversations to agents with the full conversation and customer history attached. | Yes |
| Helpdesk integrations | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. | The integrations page lists CRM, ticketing, payment, marketing, and messaging integrations, and says custom REST APIs and webhooks are supported. |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.
Verloop.io
Verloop.io is a paid enterprise AI suite for automating inbound and outbound voice calls and omnichannel chats. Voice agents handle sales, support and service conversations, while chat automation supports customer engagement in more than 80 languages. A drag-and-drop or prompt-based generative AI builder creates conversation flows, with knowledge-base answers and human handoff available. Co-pilot tools suggest replies in real time and include conversation summaries and tone adjustment. Sparks audits all customer interactions and supplies coaching insights. Dashboards cover CSAT, conversation status, KPIs, agent activity and bot performance. Listed channels include WhatsApp, voice, websites, mobile or in-app, Facebook and Instagram. Integrations span CRM, ticketing, payment, marketing and messaging systems, with custom REST APIs and webhooks. Security descriptions include role-based access, multi-factor authentication, GDPR compliance, PII protection and regional data residency. The service runs on Android, iOS, web and API connections. Pricing is available on request.