Intermedia Contact Center vs Microsoft Dynamics 365 Sales
Intermedia Contact Center
intermedia.comMicrosoft Dynamics 365 Sales
microsoft.comSide by side
| Figure | Intermedia Contact Center | Microsoft Dynamics 365 Sales |
|---|---|---|
| Price from | — | $4/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 11 |
| Spec score · Omnichannel Contact Center Software | 7.5 (#24) | 8.7 (#7) |
| Spec score · Call Center Software | 7.5 (#84) | 8.3 (#41) |
| Audience | Intermedia says Contact Center is designed for SMBs and mid-market teams and can start with as few agents as needed. | Microsoft identifies sales leaders and executives, sales representatives and account managers, and sales operations and administrators as audiences for its sales agents. |
| Free plan | No | No |
| Integrations | The pricing page lists Microsoft Teams, Salesforce, and Zendesk integrations for both plans. | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. |
| Security | Intermedia describes Triple Shield Security as including multi-factor authentication, blocking and geofencing, encrypted communications, and monitored datacenters. | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. |
Plans
Intermedia Contact Center
- Contact Center ElitePriced on request
- Contact Center ProPriced on request
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Intermedia Contact Center
Intermedia Contact Center has no write-up on Specifiction yet; its figures are above.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.