Intermedia Contact Center vs Qiscus
Intermedia Contact Center
intermedia.comQiscus
qiscus.comSide by side
| Figure | Intermedia Contact Center | Qiscus |
|---|---|---|
| Price from | — | $115/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 6 |
| Spec score · Omnichannel Contact Center Software | 7.5 (#24) | 8.7 (#8) |
| Analytics | Both plans include real-time monitoring, queue and agent dashboards, wallboards, and historical reports. | Its unified analytics dashboard provides chat metrics including conversation counts and response times. |
| Channels | Elite includes SMS, web chat, WhatsApp, and email queues alongside voice capabilities. | The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. |
| Integrations | The pricing page lists Microsoft Teams, Salesforce, and Zendesk integrations for both plans. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Purpose | The cloud contact center routes incoming calls, chats, emails, and text messages to employees. | Qiscus Omnichannel Chat brings customer chats from WhatsApp, marketplaces, and multiple chat apps into one platform. |
| Security | Intermedia describes Triple Shield Security as including multi-factor authentication, blocking and geofencing, encrypted communications, and monitored datacenters. | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. |
| Support | Intermedia advertises technical support 24 hours a day, 365 days a year, and its support center offers knowledge resources, AI, live chat, and support tickets. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
Plans
Intermedia Contact Center
- Contact Center ElitePriced on request
- Contact Center ProPriced on request
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Intermedia Contact Center
Intermedia Contact Center has no write-up on Specifiction yet; its figures are above.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.