IntouchSurvey vs SatisMeter

IntouchSurvey is a web survey platform for collecting customer feedback across the customer journey and informing business decisions. It is designed for multi-location businesses and enterprises that want centralized customer insights. A drag-and-drop editor and templates support surveys with skip logic, question scoring, and weighting. Distribution channels include SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs. Listed uses include CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms. Dashboards and reports can be customized with location-based reporting, filters, sentiment analysis, and predictive analytics. Rules, triggers, and custom workflows automate actions from survey insights, while Action Campaigns align activities with outcomes. Teams can manage contact lists, response and contact history, and CSV imports. The maker describes two-way integrations, secure file transfers, connectors, and webhooks. Security features include single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. Pricing and trial terms are not published.

SatisMeter gathers customer feedback through surveys intended to help teams understand customers and improve products or services. Templates cover NPS, CSAT, CES, and product-market-fit surveys, with varied question types, custom colors, conditional logic, and multilingual support. Teams can target users by attributes, trigger surveys based on events, schedule recurring surveys, and use throttling and sampling to limit over-surveying. Channels listed include web, in-app, email, iOS, and Android. Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager; APIs and webhooks are also available for custom connections. Results appear in a dashboard, can be sent to connected tools, and NPS data can be exported as CSV. The free plan allows 25 responses per month. Growth costs $199 per month for 1,000 responses, and paid survey delivery pauses at the monthly response limit until the next billing period. Premium support is included in every plan.