IntouchSurvey vs Zonka Feedback
IntouchSurvey
intouchinsight.comZonka Feedback
zonkafeedback.comSide by side
| Figure | IntouchSurvey | Zonka Feedback |
|---|---|---|
| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 6 |
| Spec score · Net Promoter Score Software | 7.2 (#17) | 8.4 (#6) |
| Audience | The company describes IntouchSurvey as suited to multi-location businesses and enterprises seeking centralized customer insights. | The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams. |
| Headquarters | Ottawa, Ontario, Canada | Gurugram, Haryana, India |
| Integrations | The maker describes two-way integrations, flexible file formats, secure file transfers, and event-based triggers; it also offers out-of-the-box connectors and webhooks for systems that accept them. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Security | The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. | The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant. |
Plans
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
IntouchSurvey
IntouchSurvey is a web survey platform for collecting customer feedback across the customer journey and informing business decisions. It is designed for multi-location businesses and enterprises that want centralized customer insights. A drag-and-drop editor and templates support surveys with skip logic, question scoring, and weighting. Distribution channels include SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs. Listed uses include CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms. Dashboards and reports can be customized with location-based reporting, filters, sentiment analysis, and predictive analytics. Rules, triggers, and custom workflows automate actions from survey insights, while Action Campaigns align activities with outcomes. Teams can manage contact lists, response and contact history, and CSV imports. The maker describes two-way integrations, secure file transfers, connectors, and webhooks. Security features include single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. Pricing and trial terms are not published.
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.