InvGate Service Desk vs iTop
InvGate Service Desk
invgate.comiTop
combodo.comSide by side
| Figure | InvGate Service Desk | iTop |
|---|---|---|
| Price from | $41.67/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · IT Change Management Software | 9.0 (#7) | 8.7 (#10) |
| Spec score · IT SLA Management Software | 9.0 (#9) | 8.8 (#13) |
| Spec score · IT Help Desk Software | 9.0 (#11) | 8.7 (#16) |
| Founded | 2009 | 2010 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Échirolles, France |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. |
| License | The subscription agreement grants limited internal access and says it does not grant customers a software license; InvGate retains intellectual-property rights. | The public iTop repository is licensed under AGPL-3.0. |
| Public API | The developer manual documents REST-style resources for creating requests and administering groups, companies and time tracking. | Its REST API can read, create and modify every data-model object class, including custom classes and attributes. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 4.3 out of 5 from 7 reviews. |
| Rating on GetApp | 4.6 out of 5 from 108 reviews | 4.1 out of 5 from 12 reviews. |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 9.6 out of 10 from 2 reviews. |
| Self-hosting | Enterprise supports on-premise hosting, while Starter and Pro are cloud-only according to the pricing comparison. | The project is distributed for installation on customer infrastructure and supports Apache or other PHP web-server deployments with MySQL or MariaDB. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. |
| Ticket management | All plans include ticket management for handling and tracking service requests. | The web portal lets users submit service requests, track progress, and provide updates in real time. |
| What it does | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. | iTop is a web-based IT service-management and configuration-management platform combining CMDB, help desk, document management and ITIL-oriented processes. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
iTop
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
iTop
iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.