InvGate Service Desk vs iTop
InvGate Service Desk
invgate.com
iTop
itophub.ioSide by side
| Figure | InvGate Service Desk | iTop |
|---|---|---|
| Price from | $41.67/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · IT Service Management - Enterprise Software | 9.2 (#2) | 8.9 (#5) |
| Spec score · IT Knowledge Base Software | 9.0 (#7) | 8.7 (#14) |
| Spec score · IT Service Catalog Software | 9.1 (#3) | 8.8 (#6) |
| Spec score · IT Service Management - Midmarket Software | 9.2 (#3) | 8.9 (#7) |
| Spec score · ITSM Software | 9.2 (#3) | 8.9 (#8) |
| Spec score · IT Problem Management Software | 9.1 (#6) | 8.8 (#9) |
| Spec score · IT Change Management Software | 9.0 (#7) | 8.7 (#9) |
| Spec score · IT Ticketing Systems | 9.2 (#5) | 8.9 (#9) |
| Spec score · Self Service Software | 9.0 (#5) | 8.7 (#10) |
| Spec score · IT Help Desk Software | 9.0 (#11) | 8.8 (#14) |
| Spec score · IT Incident Management Software | 9.0 (#7) | 8.7 (#11) |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | The offer page lists both SaaS and on-premise availability for subscriptions. |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. |
| License | The subscription agreement grants limited internal access and says it does not grant customers a software license; InvGate retains intellectual-property rights. | The main iTop repository is licensed under GNU Affero General Public License version 3.0. |
| Rating on GetApp | 4.6 out of 5 from 108 reviews | 4.1 out of 5 from 12 reviews |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 9.6 out of 10 from 2 reviews |
| Self-hosting | Enterprise supports on-premise hosting, while Starter and Pro are cloud-only according to the pricing comparison. | Community iTop can be downloaded from SourceForge or cloned from GitHub and installed on the customer's own server. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. |
| What it does | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. | iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.