InvGate Service Desk vs Nova-Suite
InvGate Service Desk
invgate.comNova-Suite
nova-suite.ioSide by side
| Figure | InvGate Service Desk | Nova-Suite |
|---|---|---|
| Price from | $41.67/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · IT Change Management Software | 9.0 (#7) | 7.6 (#22) |
| Spec score · IT SLA Management Software | 9.0 (#9) | 7.7 (#29) |
| Spec score · AI IT Service Desk Software | 8.9 (#5) | 7.6 (#17) |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | Nova-Suite can run on user infrastructure with Docker or Kubernetes, or be deployed as managed cloud. |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Bülach, Switzerland |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | The platform provides REST API access with Swagger documentation and supports scheduled data-source imports. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | Bug reports and feature requests go through GitHub issues; licensing or deployment guidance is available through the site contact form. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
Nova-Suite
Nova-Suite is an open-source IT Service Management platform for incident management, configuration management, and service-level agreement enforcement. Its service catalogue lets end users submit requests, follow status, and browse knowledge articles. A contextual assistant can recommend articles, create incidents, and autofill forms for end users and fulfillers. Teams can classify, prioritize, and route incidents, set escalation policies, and receive real-time SLA breach predictions. The CMDB supports customizable CI classes, attributes, relationships, and impact visibility. Change management includes CAB approvals and planning windows. Reporting provides dashboards and team workload views, with CSV export and BI access through the API. REST API access includes Swagger documentation, and scheduled data-source imports are supported. Nova-Suite runs on user infrastructure with Docker or Kubernetes, or as managed cloud. Local authentication and OIDC single sign-on, including Google and Microsoft Entra ID, are available. PostgreSQL Row-Level Security, role controls, and audit logs are listed for tenant and action controls. The free Standard plan is self-hosted; Commercial licensing has custom pricing.