InvGate Service Desk vs Octopus ITSM
InvGate Service Desk
invgate.comOctopus ITSM
octopus-itsm.comSide by side
| Figure | InvGate Service Desk | Octopus ITSM |
|---|---|---|
| Price from | $41.67/mo | $95/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 2 |
| Spec score · IT Problem Management Software | 9.1 (#6) | 7.9 (#22) |
| Automation | Automation rules trigger custom actions when request conditions are met. | The product lists configurable workflows, automatic escalation, approval automation, AI classification, and intelligent recommendations. |
| Founded | 2009 | 2005 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Montreal, Quebec, Canada |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | The subscription includes local French-language technical support, regular updates, and technical assistance. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
Octopus ITSM
- Per active user$95 a month
- Large scale deploymentsPriced on request
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
Octopus ITSM
Octopus ITSM has no write-up on Specifiction yet; its figures are above.