InvGate Service Desk vs OMNITRACKER IT Service Management Center
InvGate Service Desk
invgate.com
OMNITRACKER IT Service Management Center
omnitracker.comSide by side
| Figure | InvGate Service Desk | OMNITRACKER IT Service Management Center |
|---|---|---|
| Price from | $41.67/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · IT Problem Management Software | 9.1 (#6) | 7.4 (#26) |
| Spec score · IT Change Management Software | 9.0 (#7) | 7.4 (#26) |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | It is available on-premises, in a hybrid environment, or in the cloud. |
| Founded | 2009 | 1995 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Eckental near Nuremberg, Germany |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
OMNITRACKER IT Service Management Center
- OMNITRACKER ITSM CenterPriced on request
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
OMNITRACKER IT Service Management Center
OMNITRACKER IT Service Management Center has no write-up on Specifiction yet; its figures are above.