InvGate Service Desk vs OTOBO
InvGate Service Desk
invgate.com
OTOBO
otobo.ioSide by side
| Figure | InvGate Service Desk | OTOBO |
|---|---|---|
| Price from | $41.67/mo | €325/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · ITSM Software | 9.2 (#3) | 7.7 (#15) |
| Spec score · IT Change Management Software | 9.0 (#7) | 7.6 (#23) |
| Spec score · IT Help Desk Software | 9.0 (#11) | 7.7 (#35) |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | The download page offers installer packages and a ready-to-use Docker image, and recommends Docker installation. |
| Founded | 2009 | 2011 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Leiblfing, Germany |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information. |
| License | The subscription agreement grants limited internal access and says it does not grant customers a software license; InvGate retains intellectual-property rights. | OTOBO is released under the GNU General Public License version 3.0 and is license-free for any number of users. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | The maker offers paid Entry, Professional, and Enterprise support plans with different service hours, response times, and service-request allowances. |
| Ticket management | All plans include ticket management for handling and tracking service requests. | OTOBO can automatically create, prioritize, categorize, and assign incidents and service requests. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.