InvGate Service Desk vs Proactivanet ITSM
InvGate Service Desk
invgate.comProactivanet ITSM
proactivanet.comSide by side
| Figure | InvGate Service Desk | Proactivanet ITSM |
|---|---|---|
| Price from | $41.67/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · IT Problem Management Software | 9.1 (#6) | 7.3 (#29) |
| Spec score · IT Change Management Software | 9.0 (#7) | 7.2 (#33) |
| Spec score · IT SLA Management Software | 9.0 (#9) | 7.3 (#34) |
| Automation | Automation rules trigger custom actions when request conditions are met. | The product automates incident creation and repetitive requests to improve technician productivity and reduce costs. |
| Founded | 2009 | 2001 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Gijón, Asturias, Spain |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software. |
| Security certifications | InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims. | The vendor says Proactivanet is certified to ISO 9001, ISO 20000, ISO 27001, ISO 27017, and Spain’s National Security Scheme. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | The Partner Hub provides access to documentation and technical resources, and a support center for opening and tracking tickets with the technical team. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
Proactivanet ITSM
Proactivanet ITSM has no write-up on Specifiction yet; its figures are above.