InvGate Service Desk vs SmartSuite Enterprise Service Desk
InvGate Service Desk
invgate.comSmartSuite Enterprise Service Desk
smartsuite.comSide by side
| Figure | InvGate Service Desk | SmartSuite Enterprise Service Desk |
|---|---|---|
| Price from | $41.67/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 7 |
| Spec score · IT SLA Management Software | 9.0 (#9) | 8.6 (#15) |
| Company legal name | Crunchbase lists the legal name as InvGate SRL and describes the company as private. | Crunchbase identifies the company as SmartSuite Holdings, Inc. |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | SmartSuite lists native connections for Salesforce, Gmail, Intercom, Google Drive, Google Sheets, Slack, Jira Cloud, Box, HubSpot, Google Maps, Twilio, Dropbox, Microsoft Teams, OneDrive, Outlook and Google Calendar. |
| Knowledge management | The product includes a knowledge repository intended to support self-resolution and reduce service-desk workload. | The suite centralizes structured knowledge and links FAQs to service workflows to reduce ticket volume. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 4.6 out of 5 from 90 reviews |
| Rating on GetApp | 4.6 out of 5 from 108 reviews | 5.0 out of 5 from 26 reviews |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 10 out of 10 from 20 reviews |
| Security certifications | InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims. | SmartSuite states that it holds ISO/IEC 27001 certification and a SOC 2 Type II attestation report. |
| Self-hosting | Enterprise supports on-premise hosting, while Starter and Pro are cloud-only according to the pricing comparison. | The technical requirements page states that SmartSuite cannot be hosted on customer servers or private clouds. |
| Trial | InvGate offers a 30-day free trial without requiring a credit card. | The 14-day free trial includes the Professional plan, requires no credit card, and does not automatically charge when it ends. |
| What it does | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. | SmartSuite is a connected work platform for IT service management, incident response, service requests, asset management and operational workflows. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
SmartSuite Enterprise Service Desk
- Team$15 a month
- Team$15 a month
- Professional$32 a month
- Professional$32 a month
- EnterprisePriced on request
- EnterprisePriced on request
- SignaturePriced on request
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk brings HR, Facilities, Finance, Legal/Compliance and other internal services into one employee service experience. Employees can submit structured requests through a portal, see status and receive notifications. Teams can route requests by category, automate triage, apply conditional rules and manage multi-step approvals with decision logs and comments. SLA and OLA timers, escalation workflows, backlog dashboards and service trend reporting support service oversight. Forms, workflows, routing rules, dashboards and SLA models can be configured without engineering; optional AI Assist classifies and summarizes requests. Governance features include role-based access, audit trails, decision history and version history. Integrations include Slack, Microsoft Teams, Twilio, Outlook Email, Google Meet, Jira Cloud and HubSpot, plus Zapier, Make, Ply and Relay connectors. The REST API retrieves, reads, updates and deletes solution data, while webhooks deliver events to external systems. SmartSuite says SOC 2 Type II compliance and ISO 27001 certification apply to every plan. The service is cloud-deployed, with paid plans from $15/user/mo billed annually and a 14-day trial.