InvGate Service Desk vs TeamDynamix ITSM
InvGate Service Desk
invgate.comTeamDynamix ITSM
teamdynamix.comSide by side
| Figure | InvGate Service Desk | TeamDynamix ITSM |
|---|---|---|
| Price from | $41.67/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 0 |
| Spec score · IT Service Management - Enterprise Software | 9.2 (#2) | 6.5 (#17) |
| Spec score · IT Knowledge Base Software | 9.0 (#7) | 6.5 (#57) |
| Spec score · IT Service Catalog Software | 9.1 (#3) | 6.5 (#17) |
| Spec score · IT Service Management - Midmarket Software | 9.2 (#3) | 6.6 (#17) |
| Spec score · ITSM Software | 9.2 (#3) | 6.5 (#16) |
| Spec score · IT SLA Management Software | 9.0 (#9) | 6.5 (#42) |
| Spec score · Self Service Software | 9.0 (#5) | 6.5 (#21) |
| Spec score · IT Help Desk Software | 9.0 (#11) | 6.5 (#43) |
| Spec score · IT Incident Management Software | 9.0 (#7) | 6.4 (#29) |
| Automation | Automation rules trigger custom actions when request conditions are met. | The platform pairs AI with native automation and says this can deflect 30–60% of tickets and reduce resolution time by 40–90%. |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | The built-in iPaaS and connector library supports hundreds of systems, including Microsoft Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, and AWS. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
TeamDynamix ITSM
TeamDynamix ITSM has no write-up on Specifiction yet; its figures are above.