InvGate Service Desk vs Tessio

InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.

Tessio is an IT service desk platform with an integrated AI teammate called Tess. Tess can triage tickets, route them to teams, draft replies, summarize conversations, find similar tickets and search the queue in natural language. The service desk includes ticket queues, intake forms, workflows, SLAs, email-to-ticket, asset and device inventory, dashboards, custom reports and a brandable requester portal. Its knowledge base supports article revisions, and Tess can answer from articles with cited sources. Tess connects to OpenAI and compatible endpoints such as Azure OpenAI, Ollama, LM Studio, vLLM and local gateways. Self-hosting is available through Docker Compose, a single container or Kubernetes; a hosted Cloud edition is also listed. Community is AGPL-licensed and costs nothing, with five admin/agent seats and unlimited requesters.