InvGate Service Desk vs Tessio
InvGate Service Desk
invgate.comTessio
tessio-ai.github.ioSide by side
| Figure | InvGate Service Desk | Tessio |
|---|---|---|
| Price from | $41.67/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · IT Knowledge Base Software | 9.0 (#7) | 7.3 (#50) |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | The maker documents Docker Compose, single-container, and Kubernetes Helm deployment options. |
| License | The subscription agreement grants limited internal access and says it does not grant customers a software license; InvGate retains intellectual-property rights. | The Community core is self-hosted and AGPL-3.0 licensed; enterprise features are commercial. |
| Workflow automation | A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. | The visual workflow builder supports branches, ticket updates, comments, HTTP calls, and sandboxed scripts. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.