Skip to content
SPECIFICTION
Get listed

Tessio

tessio-ai.github.io

Free plan WebSelf-hosted
Visit tessio-ai.github.io
Spec score 7.3 #50 of 60 in IT Knowledge Base Software

Spec sheet

Product
Tessio is a self-hosted IT service management platform with ticketing, inventory, a knowledge base, forms, dashboards, and workflow automation.Read 7 Oct 2026 · tessio-ai.github.io
Deployment
The maker documents Docker Compose, single-container, and Kubernetes Helm deployment options.Read 7 Oct 2026 · tessio-ai.github.io
License
The Community core is self-hosted and AGPL-3.0 licensed; enterprise features are commercial.Read 7 Oct 2026 · github.com
AI assistant
Tess can triage tickets, draft replies, summarize tickets, find similar tickets, and answer natural-language questions about the queue.Read 7 Oct 2026 · tessio-ai.github.io
AI integrations
The documentation names OpenAI as the AI provider; the repository description also lists OpenAI-compatible endpoints including Azure OpenAI, Ollama, LM Studio, and vLLM.Read 7 Oct 2026 · github.com
Email
Tessio supports SMTP outbound notifications and IMAP inbound email-to-ticket, with credentials stored encrypted.Read 7 Oct 2026 · tessio-ai.github.io
Identity
Tessio supports OpenID Connect providers including Google, Okta, Entra/Azure AD, Keycloak, and Auth0.Read 7 Oct 2026 · tessio-ai.github.io
Intended audience
The maker describes Tessio as a service desk for teams seeking an open alternative to ServiceNow, Zendesk, or Freshservice.Read 7 Oct 2026 · github.com
Knowledge base
The knowledge base supports self-service articles and an Ask Tess answer box over the knowledge base.Read 7 Oct 2026 · tessio-ai.github.io
Notable AI limitation
The maker describes PII detection as best-effort pattern matching and says it does not guarantee detection of every obfuscated variant.Read 7 Oct 2026 · tessio-ai.github.io
PII handling
Before enabled AI features send relevant text to OpenAI, Tessio says it redacts common email addresses, US Social Security numbers, phone numbers, and credit-card numbers.Read 7 Oct 2026 · tessio-ai.github.io
Privacy controls
AI is disabled by default, and Tessio says no external model calls occur while it remains disabled.Read 7 Oct 2026 · tessio-ai.github.io
Requirements
The documented deployment requires PostgreSQL with pgvector and Redis; Docker or Kubernetes and Helm are also required depending on install path.Read 7 Oct 2026 · tessio-ai.github.io
Workflow automation
The visual workflow builder supports branches, ticket updates, comments, HTTP calls, and sandboxed scripts.Read 7 Oct 2026 · tessio-ai.github.io

Plans and prices

Community Free 5 admin/agent seats · unlimited requesters · full core ITSM · self-hosted Read 7 Oct 2026 · github.com
Cloud Price not published per user/month; price not stated hosted · unlimited requesters · SSO/OIDC · audit log viewer · metered AI credits Read 7 Oct 2026 · github.com
Enterprise Price not published per user/month; price not stated self-hosted · additional seats · SSO/OIDC · audit log viewer Read 7 Oct 2026 · github.com

Every Tessio plan and price →

Where Specifiction places it

Alternatives to TessioAll alternatives →