InvGate Service Desk vs UniDesk
InvGate Service Desk
invgate.comUniDesk
myunidesk.orgSide by side
| Figure | InvGate Service Desk | UniDesk |
|---|---|---|
| Price from | $41.67/mo | $249/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · IT Help Desk Software | 9.0 (#11) | 8.6 (#23) |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 0.0 out of 5 from 0 reviews |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 5.7 out of 10 from 13 reviews |
| Self-hosting | Enterprise supports on-premise hosting, while Starter and Pro are cloud-only according to the pricing comparison. | UniDesk Node is a customer-owned Linux-based appliance running the application, database, local accounts and files on the customer network. |
| Trial | InvGate offers a 30-day free trial without requiring a credit card. | The ticketing page advertises a 14-day free trial with no charge today. |
| What it does | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. | UniDesk combines helpdesk ticketing, asset inventory, remote device management and AI agents in one workspace for internal IT teams and managed service providers. |
| Workflow automation | A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. | The platform provides triggers, conditions, actions and approvals for repeatable IT processes. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
UniDesk
- Starter$249 a month
- Growth$449 a month
- Scale$799 a month
- Done for You Launch$7,500, paid once
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
UniDesk
UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in a workspace for internal IT teams and managed service providers supporting multiple client companies. Tickets can arrive through Slack, email, Microsoft Teams, a web portal, REST API, or webhooks; voice and phone intake are marked beta. AI can classify tickets, add device context, suggest routing, draft replies, and run supported admin actions. Autonomous sending and resolution are off until enabled. UniDesk searches approved company knowledge, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled. Asset management syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. The product lists Android, iOS, Linux, macOS, web, and Windows, as well as an API. UniDesk states SOC 2 Type II, AES-256 encryption at rest, TLS 1.3 in transit, and automatic PII redaction before LLM calls. EU data residency is available on Business and Enterprise plans. Monthly plans are Starter at 249.00 USD, Growth at 449.00 USD, and Scale at 799.00 USD. A 14-day free trial is listed.