InvGate Service Desk vs Xurrent IMR
InvGate Service Desk
invgate.com
Xurrent IMR
xurrent.comSide by side
| Figure | InvGate Service Desk | Xurrent IMR |
|---|---|---|
| Price from | $41.67/mo | $6/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Enterprise Service Management Software | 9.0 (#3) | 7.6 (#16) |
| Spec score · IT Service Management - Midmarket Software | 9.2 (#3) | 7.7 (#15) |
| Spec score · IT Problem Management Software | 9.1 (#6) | 7.7 (#23) |
| Spec score · IT Change Management Software | 9.0 (#7) | 7.7 (#20) |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Santa Barbara, California, USA |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Slack, Teams, Jira, ServiceNow, GitHub, and GitLab. |
| Security certifications | InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims. | Xurrent says it holds ISO 27001 and ISO 27018 certifications and that customers can request its latest SOC 2 Type 2 report. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | Pricing lists Starter support as live chat and email, Growth as business-hours support with a shared customer success manager, and Enterprise as 24x7 priority support with a dedicated customer success manager. |
| Trial | InvGate offers a 30-day free trial without requiring a credit card. | Xurrent advertises a 14-day free trial with full feature access and no credit card required. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
Xurrent IMR
Xurrent IMR has no write-up on Specifiction yet; its figures are above.