ISP Billing vs ISPbox
ISP Billing
ispbilling.itISPbox
ispbox.netSide by side
| Figure | ISP Billing | ISPbox |
|---|---|---|
| Price from | €49/mo | $25/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 2 |
| Spec score · Telecom Billing Software | 9.1 (#1) | 8.8 (#4) |
| Customer portal | Customers can view documents and services, pay, accept quotes, open tickets and manage notification preferences when modules are enabled. | Subscribers can view balances, invoices and service status, pay invoices, use autopay and submit support tickets through a branded portal. |
| Documentation | The bilingual operating manual contains procedures, settings, examples and screenshots, with more than 70 operating guides advertised on the home page. | The official wiki includes setup, router, RADIUS, billing, QuickBooks, customer portal, monitoring, permissions, audit log, REST API, reseller API and MCP guides. |
| Headquarters | Martina Franca, Taranto, Italy | Poland |
| Intended users | The maker describes ISP Billing as a platform built for ISPs and highlights managing ISP customers, services, billing, support, and network operations. | The product is presented for ISPs and WISPs managing subscribers, network infrastructure, billing and field operations. |
| Licence | ISP Billing is proprietary software licensed non-exclusively, non-transferably and only for the agreement period; Dieffe retains intellectual-property ownership. | A community-networks software catalogue classifies ISPbox as proprietary rather than open source. |
| Payments | Payment workflows include gateways, payment recording, reminders, reconciliation and customer self-service payment pages. | The listed payment gateways are Stripe, PayPal, Authorize.net and Square, using the ISP's own merchant accounts and webhook reconciliation. |
| Purpose | ISP Billing is a cloud management platform that connects customer records, services, billing, support, and network operations for ISPs. | ISPbox combines ISP billing, provisioning, network monitoring, customer service and field operations in one dashboard. |
| Rating on G2 | 0.0 out of 5 from 0 reviews | 0.0 out of 5 from 0 reviews |
| Self-hosting | The licence describes cloud access and does not grant a self-hosted deployment option. | The maker told Reddit users that self-hosting is not offered, although customers can run local FreeRADIUS with ISPbox synchronization. |
| Support | The maker provides bilingual documentation and lists support by email at [email protected] and by phone at +39 080 999 6171. | The listed plan includes priority email support, and the site also describes support ticketing and a customer-facing help portal. |
| Support desk | Tickets and activities record requests, replies, assignments and status changes in an operational history. | Tickets show connection state, balance, linked service and activity history, and can create field visits directly. |
Plans
ISP Billing
- ISP Billing FreeFree
- ISP Billing FreeFree
- ISP Billing Lite€49 a month
- ISP Billing Gold€99 a month
In their own words
ISP Billing
ISP Billing is a cloud management platform for internet service providers, linking customer records, services, billing, support and network operations. Its stated workflow spans customer acquisition, quotes and contracts, recurring billing and collection, then ticket support and customer communications. Communication channels include email, SMS, WhatsApp and ISP APP notifications. The Customer Area and ISP APP let customers view documents and services, pay, open tickets, accept quotes and manage notifications. The free plan has no expiry and supports up to 10 customers, with service management, recurring invoices and XML, tickets, activities and quotes. Lite costs €49 a month and supports up to 1,000 customers; Gold costs €99 a month and supports up to 2,500. Named integrations include Stripe, Aruba FE, MessageNet, FiberCop, UISP, Proxmox, Radius and VoIP. Optional modules are separate from the principal plan and have separate prices. The maker provides API documentation, bilingual documentation, and email and phone support. Its GDPR and NIS 2 compliance programs are described as active, with ongoing review of procedures and controls.
ISPbox
ISPbox combines ISP billing, provisioning, network monitoring, customer service, and field operations in one dashboard for ISPs and WISPs. Network maps can represent infrastructure including towers, OLTs, splitters, ONTs, fiber, coax, and wireless links, with PON optical-budget tracing and KML export. Monitoring includes router pings every minute, PPPoE and DHCP session tracking, and alerts through Discord, Slack, email, or webhooks. Provisioning uses standard RADIUS across vendors, with deeper MikroTik RouterOS API integration; the site also names Cisco, Juniper, Huawei, and ZTE support. Subscribers can use a branded portal to view balances and invoices, pay, check service status, and manage support tickets. Native iOS and Android apps for technicians and subscribers are included without per-seat or per-subscriber app fees. The plan starts at $25 a month for 20 active subscribers, with monthly pricing scaling by subscriber count. A 7-day trial is available; there is no free plan. The pricing calculator covers up to 10,000 subscribers, with larger deployments priced by contacting the company.