ASTPP Free plan 9.0 Visit ISP Billing
ispbilling.it
What it is
ISP Billing is a cloud management platform for internet service providers, linking customer records, services, billing, support and network operations. Its stated workflow spans customer acquisition, quotes and contracts, recurring billing and collection, then ticket support and customer communications. Communication channels include email, SMS, WhatsApp and ISP APP notifications. The Customer Area and ISP APP let customers view documents and services, pay, open tickets, accept quotes and manage notifications. The free plan has no expiry and supports up to 10 customers, with service management, recurring invoices and XML, tickets, activities and quotes. Lite costs €49 a month and supports up to 1,000 customers; Gold costs €99 a month and supports up to 2,500. Named integrations include Stripe, Aruba FE, MessageNet, FiberCop, UISP, Proxmox, Radius and VoIP. Optional modules are separate from the principal plan and have separate prices. The maker provides API documentation, bilingual documentation, and email and phone support. Its GDPR and NIS 2 compliance programs are described as active, with ongoing review of procedures and controls.
Spec sheet
- Purpose
- ISP Billing is a cloud management platform that connects customer records, services, billing, support, and network operations for ISPs.Read 29 Sep 2026 · ispbilling.it
- Intended users
- The maker describes ISP Billing as a platform built for ISPs and highlights managing ISP customers, services, billing, support, and network operations.Read 29 Sep 2026 · ispbilling.it
- API
- The maker provides API documentation covering keys, permissions, pagination, resources, errors, and an interactive console.Read 29 Sep 2026 · ispbilling.it
- Integrations
- The site lists Stripe, Aruba FE, Messagenet, FiberCop, UISP, Proxmox, Radius and VoIP integrations.Read 21 Oct 2026 · ispbilling.it
- Support
- The maker provides bilingual documentation and lists support by email at [email protected] and by phone at +39 080 999 6171.Read 29 Sep 2026 · ispbilling.it
- Headquarters
- Martina Franca, Taranto, ItalyRead 28 Sep 2026 · ispbilling.it
- API activation
- The API module is free but must be activated on request through support before keys can be configured.Read 21 Oct 2026 · ispbilling.it
- API authentication
- API clients authenticate with HTTPS Bearer credentials formed from an API ID and key, with optional source-IP whitelisting.Read 21 Oct 2026 · ispbilling.it
- API documentation depth
- API documentation provides endpoint permissions, pagination rules, request and response models, errors and an interactive Swagger console.Read 21 Oct 2026 · ispbilling.it
- API scope
- The public API covers customers, groups, custom fields, invoices, payments, services, service instances, ISPRadius 2.0, warehouse and activities.Read 21 Oct 2026 · ispbilling.it
- Cloud requirement
- Access requires an internet connection and username/password credentials because ISP Billing is delivered as cloud software.Read 21 Oct 2026 · ispbilling.it
- Company legal name
- ISP Billing is a trademark of Dieffeitalia.it S.r.l., VAT number 02982940732, with €10,000 paid-in share capital.Read 21 Oct 2026 · ispbilling.it
- Company profile
- LinkedIn lists ISP Billing as a telecommunications company headquartered in Martina Franca, Apulia, with 2–10 employees and founded in 2023.Read 21 Oct 2026 · it.linkedin.com
- Company type
- LinkedIn identifies the business type as an individual proprietorship (Ditta individuale).Read 21 Oct 2026 · it.linkedin.com
- Contracts and quotes
- The platform supports quotes, contracts, service pricing, billing cycles and technical prerequisites.Read 21 Oct 2026 · ispbilling.it
- CRM
- The CRM links customer identity, contacts, services, invoices, tickets and activities in one record.Read 21 Oct 2026 · ispbilling.it
- Customer communications
- The platform lists email, SMS, WhatsApp, and ISP APP notifications as customer communication channels.Read 29 Sep 2026 · ispbilling.it
- Customer portal
- Customers can view documents and services, pay, accept quotes, open tickets and manage notification preferences when modules are enabled.Read 21 Oct 2026 · ispbilling.it
- Customer self-service
- The Customer Area and ISP APP let customers view documents and services, pay, open tickets, accept quotes, and manage notifications.Read 29 Sep 2026 · ispbilling.it
- Documentation
- The bilingual operating manual contains procedures, settings, examples and screenshots, with more than 70 operating guides advertised on the home page.Read 21 Oct 2026 · ispbilling.it
- Google Play listing
- The ISPAPP listing shows 500+ downloads, an Everyone content rating and no star-rating count in the opened listing.Read 21 Oct 2026 · play.google.com
- ISP APP
- The ISP APP is a mobile Customer Area interface with invoices, payments, tickets, consumption and notifications.Read 21 Oct 2026 · ispapp.it
- Licence
- ISP Billing is proprietary software licensed non-exclusively, non-transferably and only for the agreement period; Dieffe retains intellectual-property ownership.Read 21 Oct 2026 · ispbilling.it
- Limit: G2 review coverage
- G2 says there are not enough reviews to provide buying insight for Ispbilling.Read 21 Oct 2026 · g2.com
- Limit: service liability
- The licence excludes liability for many outages, data loss and indirect damages and caps potential compensation at licence fees paid for the usage period.Read 21 Oct 2026 · ispbilling.it
- Limit: third-party availability
- Terms state that maintenance, network failures and third-party provider interruptions can temporarily limit features and that external APIs are not guaranteed to remain available.Read 21 Oct 2026 · ispbilling.it
- Limits and add-ons
- The maker says optional modules remain separate from the principal plan and advises checking the catalog for their availability and prices.Read 29 Sep 2026 · ispbilling.it
- Maintenance
- Corrective maintenance is included, while adaptive changes for new operator requirements may be quoted separately.Read 21 Oct 2026 · ispbilling.it
- Notable news: release
- The English changelog records release 2026.W39.2 on 26 September 2026 with Click to Call, Social Media Manager planning, API fixes and ISP Dude monitoring improvements.Read 21 Oct 2026 · ispbilling.it
- Optional modules
- The module catalog lists paid extras including ISP App (€10/mese), Aruba electronic invoicing (€15/mese), and ISP Billing Radius 2.0 (€40/mese).Read 29 Sep 2026 · ispbilling.it
- Payments
- Payment workflows include gateways, payment recording, reminders, reconciliation and customer self-service payment pages.Read 21 Oct 2026 · ispbilling.it
- Privacy and compliance
- The licence documents GDPR processing responsibilities and identifies Dieffeitalia.it as the external data processor when appointed.Read 21 Oct 2026 · ispbilling.it
- Product purpose
- ISP Billing is a cloud platform combining ISP customer management, services, recurring billing, payments, support, communications and network operations.Read 21 Oct 2026 · ispbilling.it
- Rating on G2
- 0.0 out of 5 from 0 reviewsRead 21 Oct 2026 · g2.com
- Rating on Trustpilot
- 3.7 out of 5 from 1 reviewRead 21 Oct 2026 · it.trustpilot.com
- Recurring billing
- Recurring services can generate invoices and electronic XML documents, with due-date and collection tracking.Read 21 Oct 2026 · ispbilling.it
- Security and compliance
- The maker says its GDPR and NIS 2 compliance programs are active and describes ongoing review of procedures, organizational safeguards, and technical controls.Read 29 Sep 2026 · ispbilling.it
- Security controls
- The platform supports role permissions, least-privilege API keys, source-IP restrictions, credential rotation and two-factor authentication.Read 21 Oct 2026 · ispbilling.it
- Self-hosting
- The licence describes cloud access and does not grant a self-hosted deployment option.Read 21 Oct 2026 · ispbilling.it
- Support desk
- Tickets and activities record requests, replies, assignments and status changes in an operational history.Read 21 Oct 2026 · ispbilling.it
- Workflow
- Its stated workflow covers customer acquisition, quotes and contracts, recurring billing and collection, then ticket support and customer communications.Read 29 Sep 2026 · ispbilling.it
Plans and prices
ISP Billing Free Free No expiry · up to 10 customers · service management · recurring invoices and XML · tickets, activities, and quotes Read 29 Sep 2026 · ispbilling.it
ISP Billing Free Free 0€/month Up to 10 customers · Service management · Recurring invoices and XML · Tickets, activities, quotes Read 21 Oct 2026 · ispbilling.it
ISP Billing Lite €49 a month 49€/month Up to 1,000 customers · All Free functions · ISP Dude · Coverage Map and Communications Read 21 Oct 2026 · ispbilling.it
ISP Billing Gold €99 a month 99€/month Up to 2,500 customers · All Free functions · ISP Dude · Coverage Map and Communications Read 21 Oct 2026 · ispbilling.it
Strong points and limits
Strong points
- Free plan has no expiry and supports up to 10 customers.
- Customer Area and app support payments and tickets.
- Email, SMS, WhatsApp and app notifications are listed.
- API documentation and bilingual documentation are available.
Limits
- Free plan is limited to 10 customers.
- No free trial is offered.
- Optional modules are priced separately.
Who it suits
ISP Billing is built for internet service providers managing customers, services, billing, support and network operations. Its customer self-service options may suit providers that want customers to handle payments, tickets and notifications themselves.
ISP Billing in depth
Read the full write-up
Overview
ISP Billing is a cloud platform for internet service providers that ties customer accounts and services to billing, support, and network operations. It suits providers looking for an ISP-specific system spanning sales workflows and customer self-service, rather than a general-purpose invoicing product. Its no-expiry free tier is useful for a very small operation, while paid modules and customer limits are important considerations as it grows.
Key features
The workflow runs from customer acquisition through quotes and contracts to recurring billing, collection, support tickets, and customer communications. That coverage makes ISP Billing a plausible operational hub for a provider; its focus on ISP processes is less suitable for businesses with broader billing needs.
The Customer Area and ISP APP let customers view documents and services, pay, open tickets, accept quotes, and manage notifications. Providers can communicate by email, SMS, WhatsApp, and ISP APP notifications. Self-service can handle routine customer actions in the same platform, but the ISP App is a separately priced module.
Billing features include usage rating, prepaid and postpaid billing, plan management, invoice generation, payment collection, and customer accounts. Named integrations include Stripe, Aruba FE, MessageNet, FiberCop, UISP, Proxmox, Radius, and VoIP, giving providers a set of connections across payments and network-related operations. The API documentation covers keys, permissions, pagination, resources, errors, and an interactive console, which gives developers a reference for integrating with the platform.
The company says its GDPR and NIS 2 compliance programs are active and describes continuing reviews of procedures, organizational safeguards, and technical controls. That indicates ongoing compliance work, not a substitute for assessing whether the service meets an individual provider’s requirements. Bilingual documentation and support by email and phone provide routes for assistance.
Pricing
ISP Billing Free costs nothing, has no expiry, and is capped at 10 customers. It includes service management, recurring invoices and XML, tickets, activities, and quotes. That is a meaningful way to evaluate the core workflow or manage a very small customer base, but the ten-customer ceiling makes it unsuitable as a lasting tier for most growing providers.
ISP Billing Lite costs €49 a month and supports up to 1,000 customers. It includes all Free functions plus ISP Dude, Coverage Map, and Communications. This is the lower-cost paid option for providers within that cap that need those additions. ISP Billing Gold costs €99 a month and raises the customer limit to 2,500, while retaining the listed Lite additions and Free functions. The higher tier is the fit for a larger customer base within the stated limit; the plan details do not distinguish other additions over Lite.
There is no free trial, so the no-expiry free tier is the available no-cost starting point. Optional modules remain separate from the principal plan: ISP App costs €10/mese, Aruba electronic invoicing €15/mese, and ISP Billing Radius 2.0 €40/mese. Providers who need these should factor them into the subscription decision rather than assume they are included in a tier.
Platforms
ISP Billing supports web, Android, iOS, and API access. The combination suits providers needing browser-based administration, mobile access, or programmatic integration.
Who it's for
ISP Billing is aimed at internet service providers managing customer accounts, service plans, billing, support, and network operations. The free tier makes the most sense for very small providers or an initial evaluation; Lite suits operations with up to 1,000 customers, and Gold those with up to 2,500. Providers needing a larger customer capacity or optional modules should weigh the resulting plan and add-on costs before committing.
Pros and cons
Pros: The workflow combines customer, quote, contract, billing, collection, and support tasks, which is relevant to providers seeking one ISP-focused platform.
Pros: The free plan has no expiry and includes recurring invoices, XML, tickets, activities, and quotes, making it more useful than a time-limited trial for a base of up to 10 customers.
Pros: Customer self-service and several communication channels give subscribers ways to handle payments, tickets, quotes, and notifications without relying solely on provider-initiated contact.
Cons: Free is capped at 10 customers, while Lite and Gold top out at 1,000 and 2,500 respectively; providers beyond those limits need to assess other arrangements.
Cons: The Customer Area and ISP APP include a paid ISP App extra, and other modules are also priced separately, so the plan price may not cover every required capability.
Cons: There is no free trial, and the no-cost plan's customer cap limits how far a provider can assess or use the system at scale without paying.
Alternatives
For a broader comparison, see Telecom Billing Software.
Choose ISPbills instead if its free plan for up to 100 active subscribers, free trial, and one-time setup charge of ৳1,000 better suit your starting budget and subscriber count.
Splynx is a paid alternative with a free trial and self-hosted availability; its named Whalebone Peacemaker Security & Management plan costs $80 per month for up to 1,000 subscribers, then $0.08 per subscriber.
Consider ISPbox if you want a paid, trial-available option with a stated $25 monthly minimum for 20 active subscribers and a price that scales with active subscriber count.
ASTPP is another freemium option, with a free Community Edition described as limited and without support or security updates.
Alepo BSS Now is a paid alternative for readers considering a subscription that scales with business success and includes customer management, billing, self-care, and AI support.
Cadebill is an alternative from MCL Systems Limited, which focuses on telecommunications and business process management software.
OneBill is a paid alternative with a free trial.
AEX Software may suit providers seeking per-active-subscriber pricing through a scoped proposal, with modules, subscriber count, service level, and hosting model among the factors.
Verdict
ISP Billing is a strong fit for an ISP that wants customer administration, recurring billing, support, and subscriber self-service in a single ISP-focused cloud platform. The no-expiry free plan gives very small providers a practical entry point, and the paid tiers set clear customer ceilings. Look elsewhere if your operation exceeds the 2,500-customer Gold limit or needs optional modules without separate charges.
Verdict
ISP Billing covers customer administration through billing and support, with self-service tools and a no-expiry free plan. Check customer caps and separate module pricing when choosing a tier.
Where Specifiction places it
- Telecom Billing Software#1 of 319.1
