ISP Billing vs Splynx
ISP Billing
ispbilling.itSplynx
splynx.comSide by side
| Figure | ISP Billing | Splynx |
|---|---|---|
| Price from | €49/mo | $80/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 12 |
| Spec score · Telecom Billing Software | 9.1 (#1) | 8.6 (#5) |
| API | The maker provides API documentation covering keys, permissions, pagination, resources, errors, and an interactive console. | Splynx publishes a REST-style API v2.0 with OpenAPI documentation and endpoints for billing, tariffs, customers, portals, authentication and administration. |
| API authentication | API clients authenticate with HTTPS Bearer credentials formed from an API ID and key, with optional source-IP whitelisting. | The API documents Basic authentication, HMAC signature authentication and expiring access tokens; access tokens last 30 minutes. |
| Company legal name | ISP Billing is a trademark of Dieffeitalia.it S.r.l., VAT number 02982940732, with €10,000 paid-in share capital. | The product and apps identify the maker as Splynx s.r.o. |
| CRM | The CRM links customer identity, contacts, services, invoices, tickets and activities in one record. | Customer and lead records combine account information, services, documents, billing, tasks, communications and activity history. |
| Customer portal | Customers can view documents and services, pay, accept quotes, open tickets and manage notification preferences when modules are enabled. | The self-service portal lets customers manage profiles and services, view usage and finances, pay invoices and open or follow support tickets. |
| Documentation | The bilingual operating manual contains procedures, settings, examples and screenshots, with more than 70 operating guides advertised on the home page. | Documentation is provided through a knowledge base, FAQ, how-to videos, API reference, deployment guides and a support forum. |
| Integrations | The site lists Stripe, Aruba FE, Messagenet, FiberCop, UISP, Proxmox, Radius and VoIP integrations. | Public integrations include WhatsApp, Zoho Books, QuickBooks, Xero, NetSuite, PayPal, GoCardless, Authorize.net, Braintree, M-Pesa, Mailjet, Huawei GPON and Whalebone. |
| Rating on G2 | 0.0 out of 5 from 0 reviews | 5.0 out of 5 from 1 review; G2 says there are too few reviews for buying insight. |
| Rating on Trustpilot | 3.7 out of 5 from 1 review | 4.6 out of 5 from 71 reviews. |
| Security controls | The platform supports role permissions, least-privilege API keys, source-IP restrictions, credential rotation and two-factor authentication. | Splynx's 6.0 MCP integration uses existing Splynx permissions and logs and flags every AI-initiated action. |
| Self-hosting | The licence describes cloud access and does not grant a self-hosted deployment option. | Cloud hosting is the default, but Splynx also supports on-premise installation with the same maintenance fee. |
| Support | The maker provides bilingual documentation and lists support by email at [email protected] and by phone at +39 080 999 6171. | Subscription support includes technical help, frequent software updates, and up to two ticket answers per day per end user; the pricing page lists weekday and weekend support hours. |
Plans
ISP Billing
- ISP Billing FreeFree
- ISP Billing FreeFree
- ISP Billing Lite€49 a month
- ISP Billing Gold€99 a month
Splynx
- Whalebone Peacemaker Security & Management$80 a month
- ACS 1000 devices$100 a month
- Splynx ACS 1000 devices$100 a month
- Whalebone Peacemaker with Content Filtering$160 a month
- Splynx ACS 2000 devices$200 a month
- Entry license (up to 400 active subscribers)$255 a month
- Splynx ACS 3000 devices$300 a month
- Splynx ACS 4000 devices$400 a month
- Splynx ACS 5000 devices$500 a month
- ACS 10000 devices$1,000 a month
In their own words
ISP Billing
ISP Billing is a cloud management platform for internet service providers, linking customer records, services, billing, support and network operations. Its stated workflow spans customer acquisition, quotes and contracts, recurring billing and collection, then ticket support and customer communications. Communication channels include email, SMS, WhatsApp and ISP APP notifications. The Customer Area and ISP APP let customers view documents and services, pay, open tickets, accept quotes and manage notifications. The free plan has no expiry and supports up to 10 customers, with service management, recurring invoices and XML, tickets, activities and quotes. Lite costs €49 a month and supports up to 1,000 customers; Gold costs €99 a month and supports up to 2,500. Named integrations include Stripe, Aruba FE, MessageNet, FiberCop, UISP, Proxmox, Radius and VoIP. Optional modules are separate from the principal plan and have separate prices. The maker provides API documentation, bilingual documentation, and email and phone support. Its GDPR and NIS 2 compliance programs are described as active, with ongoing review of procedures and controls.
Splynx
Splynx is an ISP management platform that brings billing, network operations, CRM, ticketing, field services, and inventory into one system. Its billing supports recurring and prepaid charges, payment channels, fees, taxes, accounting integrations, and VoIP billing. Network tools include IPv4 and IPv6 address management, RADIUS authentication and speed limits, SNMP/PING/SSH monitoring and backups, and TR-069 provisioning. Splynx says it is compatible with hardware or software managed through RADIUS, SNMP, API, TR-069, or SSH. Deployment defaults to cloud installation, with on-premise installation also possible. The entry-level licence covers up to 400 subscribers, with licence calculations in intervals of 100; customers with more than four active services can count as additional subscribers. A 15-day free trial requires no credit card and includes billing, RADIUS, CRM, and field service modules. Subscription support includes technical help, updates, and up to two ticket answers per day per end user. The product is aimed at small to medium-sized companies.