ISPbox
ispbox.net
What it is
ISPbox combines ISP billing, provisioning, network monitoring, customer service, and field operations in one dashboard for ISPs and WISPs. Network maps can represent infrastructure including towers, OLTs, splitters, ONTs, fiber, coax, and wireless links, with PON optical-budget tracing and KML export. Monitoring includes router pings every minute, PPPoE and DHCP session tracking, and alerts through Discord, Slack, email, or webhooks. Provisioning uses standard RADIUS across vendors, with deeper MikroTik RouterOS API integration; the site also names Cisco, Juniper, Huawei, and ZTE support. Subscribers can use a branded portal to view balances and invoices, pay, check service status, and manage support tickets. Native iOS and Android apps for technicians and subscribers are included without per-seat or per-subscriber app fees. The plan starts at $25 a month for 20 active subscribers, with monthly pricing scaling by subscriber count. A 7-day trial is available; there is no free plan. The pricing calculator covers up to 10,000 subscribers, with larger deployments priced by contacting the company.
Spec sheet
- What it does
- ISPbox combines ISP billing, provisioning, network monitoring, customer support and a subscriber portal in one cloud dashboard.Read 21 Oct 2026 · ispbox.net
- Purpose
- ISPbox combines ISP billing, provisioning, network monitoring, customer service and field operations in one dashboard.Read 5 Oct 2026 · ispbox.net
- Intended users
- The product is presented for ISPs and WISPs managing subscribers, network infrastructure, billing and field operations.Read 5 Oct 2026 · ispbox.net
- Mobile apps
- ISPbox offers separate native apps for staff field work and subscribers, with QR sign-in and synchronized panel data.Read 21 Oct 2026 · ispbox.net
- Security
- The privacy policy states TLS in transit, strong one-way password hashing, encrypted integration credentials, tenant isolation and restricted logged production access.Read 21 Oct 2026 · ispbox.net
- Support
- The listed plan includes priority email support, and the site also describes support ticketing and a customer-facing help portal.Read 5 Oct 2026 · ispbox.net
- Headquarters
- PolandRead 28 Sep 2026 · ispbox.net
- AI extensibility
- Each workspace exposes an authenticated MCP server for Claude, ChatGPT, Cursor and other MCP clients, with permission-scoped and audited tools.Read 21 Oct 2026 · ispbox.net
- AI integration
- Each workspace exposes an MCP server that can connect to clients such as Claude, ChatGPT and Cursor, with actions limited by granted permissions and tool calls audited.Read 5 Oct 2026 · ispbox.net
- API availability
- The pricing page lists REST API and webhooks among included features, while the MCP documentation says MCP access is included on Growth and Scale plans.Read 5 Oct 2026 · ispbox.net
- Billing
- Recurring invoices support proration, taxes, late fees, branded PDFs, card autopay, payment reminders and ledger balances.Read 21 Oct 2026 · ispbox.net
- Company founder attribution
- SaaSHub identifies Karol Labuda as the founder of ISPBox and describes the startup as based in Gdynia, Poland.Read 21 Oct 2026 · saashub.com
- Company operator
- The privacy policy identifies Nielogiczny as the operator of ISPbox and places it in Poland.Read 21 Oct 2026 · ispbox.net
- Customer portal
- Subscribers can view balances, invoices and service status, pay invoices, use autopay and submit support tickets through a branded portal.Read 21 Oct 2026 · ispbox.net
- Data handling
- The privacy policy says data is stored in the European Union, full card numbers are not stored by ISPbox, and personal data is not sold or used for advertising.Read 5 Oct 2026 · ispbox.net
- Documentation
- The official wiki includes setup, router, RADIUS, billing, QuickBooks, customer portal, monitoring, permissions, audit log, REST API, reseller API and MCP guides.Read 21 Oct 2026 · ispbox.net
- Field operations
- Technicians can be scheduled on calendars, assigned routes and shown live driving ETAs, with late-running alerts.Read 21 Oct 2026 · ispbox.net
- Inventory
- Inventory tracks ONTs, routers and SFPs by warehouse, technician van, repair bench and installed service, including serial assignment.Read 21 Oct 2026 · ispbox.net
- Licence
- A community-networks software catalogue classifies ISPbox as proprietary rather than open source.Read 21 Oct 2026 · policy.communitynetworks.group
- Limit: immature review evidence
- PeerPush lists zero reviews, and G2 lists zero reviews for ISPBox, so independent user-rating evidence is currently absent.Read 21 Oct 2026 · peerpush.com
- Limit: self-hosting unavailable
- The maker states that fully self-hosted deployment is not currently offered.Read 21 Oct 2026 · reddit.com
- Limits
- The pricing calculator covers up to 10,000 subscribers; the site says larger deployments are priced by contacting the company.Read 5 Oct 2026 · ispbox.net
- MikroTik integration
- MikroTik RouterOS API mode manages PPPoE and DHCP setup, address pools, queues and leases, while RADIUS remains available.Read 21 Oct 2026 · ispbox.net
- Monitoring
- ISPbox says it pings routers every minute, tracks PPPoE and DHCP sessions, and can alert through Discord, Slack, email or webhooks.Read 5 Oct 2026 · ispbox.net
- Network maps
- Interactive Mapbox maps represent towers, OLTs, splitters, ONTs, fiber, coax and wireless links, with optical-budget tracing and KML export.Read 21 Oct 2026 · ispbox.net
- Network monitoring
- The platform pings routers every minute, tracks PPPoE and DHCP sessions, and sends alerts through Discord, Slack, email or webhooks.Read 21 Oct 2026 · ispbox.net
- Notable news: October 2026 release
- The October 13, 2026 changelog entry says deleting a staff account no longer disconnects its Microsoft 365 mailbox and returns assigned tickets to the unassigned queue.Read 21 Oct 2026 · ispbox.net
- Payments
- The listed payment gateways are Stripe, PayPal, Authorize.net and Square, using the ISP's own merchant accounts and webhook reconciliation.Read 21 Oct 2026 · ispbox.net
- Praise: broad ISP scope
- A Reddit user reported that ISPbox expanded from a simple dashboard to a full OSS/BSS with network maps, monitoring and customer outage communication.Read 21 Oct 2026 · reddit.com
- Praise: integrated operations
- PeerPush describes integrated billing, CRM, ticketing and network automation for wireless and fiber providers.Read 21 Oct 2026 · peerpush.com
- Privacy and hosting
- ISPbox says data is stored in the European Union, full card numbers are not stored, and customer data is not sold or used for advertising.Read 21 Oct 2026 · ispbox.net
- Public APIs
- ISPbox documents a REST API with webhooks, a separate reseller API and a machine-readable reseller OpenAPI specification.Read 21 Oct 2026 · ispbox.net
- Rating on Apple App Store
- Not displayed out of 5 from an insufficient number of ratingsRead 21 Oct 2026 · apps.apple.com
- Rating on Apple App Store for ISPBox Field
- Not displayed out of 5 from an insufficient number of ratingsRead 21 Oct 2026 · apps.apple.com
- Rating on G2
- 0.0 out of 5 from 0 reviewsRead 21 Oct 2026 · g2.com
- Rating on PeerPush
- No rating out of 5 from 0 reviewsRead 21 Oct 2026 · peerpush.com
- Reseller API scope
- The reseller API covers agent login, customers, service activation, renewals, wallet transactions, invoices, payments, devices, tickets, cards and notifications.Read 21 Oct 2026 · ispbox.net
- Router compatibility
- Provisioning supports standard RADIUS attributes for MikroTik, Cisco, Juniper, Huawei, ZTE, Ubiquiti and accel-ppp.Read 21 Oct 2026 · ispbox.net
- Self-hosting
- The maker told Reddit users that self-hosting is not offered, although customers can run local FreeRADIUS with ISPbox synchronization.Read 21 Oct 2026 · reddit.com
- Status monitoring
- SaaSHub's unofficial checker reported ISPBox up, with no reported issues in the prior 24 hours and 100% uptime over its last 30 days.Read 21 Oct 2026 · saashub.com
- Support desk
- Tickets show connection state, balance, linked service and activity history, and can create field visits directly.Read 21 Oct 2026 · ispbox.net
- Workflow automation
- The beta workflow builder advertises 64 triggers, 21 templates, test runs, waits, approvals, retries and AI steps.Read 21 Oct 2026 · ispbox.net
Plans and prices
ISPbox $25 a month monthly; based on active subscriber count $1.00 per subscriber for first 50 · $0.40 for 51–500 · $0.30 above 500 · count rounded up to nearest 10 · $25 minimum · all features included Read 21 Oct 2026 · ispbox.net
ISPbox (all features) $25 a month $25 per month for 20 active subscribers; monthly price scales with active subscriber count. Minimum $25/month · $1.00 per subscriber for first 50, $0.40 for 51–500, $0.30 above 500 · count rounds up to nearest 10 · over 10,000 subscribers priced by contact Read 5 Oct 2026 · ispbox.net
Strong points and limits
Strong points
- Network maps support PON tracing and KML export.
- Alerts can go to Discord, Slack, email, or webhooks.
- Native iOS and Android apps are included.
- Customers connect their own merchant accounts.
- The 7-day trial allows an initial evaluation.
Limits
- No free plan is available.
- Starts at $25 a month.
- Deployments above 10,000 subscribers require contacting the company.
Who it suits
ISPbox suits ISPs and WISPs managing subscribers, network infrastructure, billing, and field operations. Its subscriber portal and mobile apps also serve subscribers and technicians.
Verdict
ISPbox brings network operations and subscriber-facing billing tools together, with native apps included in every plan. Its monthly price scales with active subscribers, so the listed starting cost applies to a limited subscriber count.
Where Specifiction places it
- Telecom Billing Software#4 of 318.8
