IT Glue vs IT Portal
IT Glue
itglue.com
IT Portal
itportal.comSide by side
| Figure | IT Glue | IT Portal |
|---|---|---|
| Price from | $29/mo | $14/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 11 |
| Spec score · Managed Service Provider Software | 8.1 (#8) | 8.0 (#11) |
| Spec score · IT Documentation Software | 7.9 (#8) | 7.8 (#9) |
| Spec score · IT Knowledge Base Software | 8.0 (#35) | 7.9 (#40) |
| Founded | 2013 | The company says it has earned customer trust since 2007 and identifies Alex Cabral as its founder. |
| Headquarters | Vancouver, British Columbia, Canada | Lakeland, Florida, United States |
| Integrations | IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations. | The maker lists 40+ integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. |
| Password management | Its password management includes an integrated vault, immutable audit trail, version control, and rollback. | IT Portal provides centralized, auditable password management integrated with its IT documentation system. |
Plans
IT Portal
- Cloud — annual billingPriced on request
- Cloud — 51–100 users$14 a month
- On Premises — 51–100 users$14 a month
- Cloud — 20–35 users$20 a month
- On Premises — 20–35 users$20 a month
- Cloud — 36–50 users$700 a month
- On Premises — 36–50 users$700 a month
- Cloud — 100–125 users$1,400 a month
- On Premises — 100–125 users$1,400 a month
- Cloud — 126+ usersPriced on request
In their own words
IT Glue
IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes technical information in a documentation framework and links related records through relationship mapping. Password management provides an integrated vault, immutable audit trail, version control, and rollback. AI-powered automation can capture clicks and keystrokes to create step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. iOS and Android apps support password editing and viewing configurations, locations, contacts, and flexible assets. The SaaS product has no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month per user on a 36-month term; each listed plan requires five users and a one-time onboarding fee.
IT Portal
IT Portal stores and manages IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases in cloud or on-premises deployments. Information can be organized by sites, facilities, cabinets, and IP networks, with a Synopsis View dashboard, relationship mapping, and expiration alerts. Centralized password management is integrated with the documentation system. Open API 3.0 supports bulk reads and writes for portal objects, files, credentials, and relationships, and API access is included in every plan. The maker lists more than 40 integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. Security listings include two-factor authentication, audit trails, granular object-level permissions, AES-256 encryption, and SOC 2 compliance. iOS and Android apps support viewing, editing, and updating documentation. Pricing starts at $9/user/mo; there is no free plan or free trial.