IT Glue vs Pulseway
IT Glue
itglue.com
Pulseway
pulseway.comSide by side
| Figure | IT Glue | Pulseway |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Managed Service Provider Software | 8.1 (#8) | 8.1 (#10) |
| Automation | IT Glue describes AI-powered automation that captures clicks and keystrokes to generate step-by-step SOPs. | Its automation engine supports routine tasks such as script execution and service restarts, as well as more complex workflows. |
| Founded | 2013 | 2011 |
| Integrations | IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations. | Listed integrations include Pulseway PSA, ConnectWise Manage, Autotask, Zendesk, PagerDuty, Slack, IT Glue, Webroot, Bitdefender, Unitrends, and Datto. |
| Purpose | IT Glue is a structured IT documentation platform for IT service providers and IT teams. | Pulseway manages and troubleshoots workstations, servers, and network devices remotely. |
| Support | All IT Glue customers can access in-app technical support, and the maker provides a knowledge base and Kaseya University courses. | The Enterprise Server installation page says trial users are assigned a dedicated technical contact and points to a user forum, blog, and guides. |
Plans
In their own words
IT Glue
IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes technical information in a documentation framework and links related records through relationship mapping. Password management provides an integrated vault, immutable audit trail, version control, and rollback. AI-powered automation can capture clicks and keystrokes to create step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, plus a public API for custom integrations. Examples include ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365. iOS and Android apps support password editing and viewing configurations, locations, contacts, and flexible assets. The SaaS product has no on-premises version. Basic costs $29 a month, Select $38 a month, and Enterprise $44 a month per user on a 36-month term; each listed plan requires five users and a one-time onboarding fee.
Pulseway
Pulseway is a remote management platform for workstations, servers and network devices, with solutions presented for MSPs, IT departments and education organizations. Monitoring and alerts cover Windows, Mac, Linux, network devices and IoT. Remote control includes unlimited sessions and multi-screen support; scripting, auto-remediation and operating-system and third-party application patching are also listed. The patch management page names more than 300 out-of-the-box application titles. Integrations include Autotask, Zendesk, PagerDuty, Webroot, Slack, IT Glue, Warranty Master and ConnectWise Manage. Autotask and Zendesk can create tickets for notifications meeting configured priority criteria. Pulseway describes a hybrid deployment model and lists agents for Windows, Linux, macOS and BSD, with minimum operating system requirements for supported agents. Agents and client software require outbound HTTPS on TCP 443 and no inbound ports. The company says connections and messages use AES 256-bit encryption, and two-factor authentication is mandatory. Pricing is available on request; monthly, annual and three-year options, volume discounts and add-ons are listed, along with a one-time advanced onboarding fee of €149.