IT Portal vs ITFlow
IT Portal
itportal.comITFlow
itflow.orgSide by side
| Figure | IT Portal | ITFlow |
|---|---|---|
| Price from | $14/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 1 |
| Spec score · IT Documentation Software | 7.8 (#9) | 7.9 (#7) |
| Spec score · IT Knowledge Base Software | 7.9 (#40) | 7.9 (#39) |
| API | The Open API 3.0 supports bulk reads and writes for Portal objects, files, credentials, and relationships, and the pricing page says API access is included in every plan. | The API is version 1 and supports modules including assets, clients, contacts, credentials, documents, invoices, and tickets, with some operations marked partial or unavailable. |
| Audience | The maker describes the product as built for MSPs and IT departments, with its current pricing and onboarding oriented toward teams of 20 or more users. | The official documentation describes ITFlow as a free ITGlue or Hudu alternative for small MSPs. |
| Founded | The company says it has earned customer trust since 2007 and identifies Alex Cabral as its founder. | 2018 |
| Product | IT Portal is a cloud-based and on-premises platform for storing and managing IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases. | ITFlow describes itself as a free, open-source platform for client IT documentation, ticketing, and billing. |
Plans
IT Portal
- Cloud — annual billingPriced on request
- Cloud — 51–100 users$14 a month
- On Premises — 51–100 users$14 a month
- Cloud — 20–35 users$20 a month
- On Premises — 20–35 users$20 a month
- Cloud — 36–50 users$700 a month
- On Premises — 36–50 users$700 a month
- Cloud — 100–125 users$1,400 a month
- On Premises — 100–125 users$1,400 a month
- Cloud — 126+ usersPriced on request
In their own words
IT Portal
IT Portal stores and manages IT infrastructure documentation, technical data, passwords, configurations, and knowledge bases in cloud or on-premises deployments. Information can be organized by sites, facilities, cabinets, and IP networks, with a Synopsis View dashboard, relationship mapping, and expiration alerts. Centralized password management is integrated with the documentation system. Open API 3.0 supports bulk reads and writes for portal objects, files, credentials, and relationships, and API access is included in every plan. The maker lists more than 40 integrations, including ConnectWise, Autotask, HaloPSA, NinjaOne, Kaseya, Atera, Microsoft 365, Active Directory, Auvik, and VMware vSphere. Security listings include two-factor authentication, audit trails, granular object-level permissions, AES-256 encryption, and SOC 2 compliance. iOS and Android apps support viewing, editing, and updating documentation. Pricing starts at $9/user/mo; there is no free plan or free trial.
ITFlow
ITFlow is a free, open-source platform for client IT documentation, ticketing, and billing, aimed at small managed service providers. It stores client details such as contacts, locations, vendors, computer assets, software licences, domains, and documents. Teams can create, prioritize, and track support tickets. Billing tools include recurring invoices, quotes, automated reminders, and client payments through Stripe. Other listed modules cover accounting, bulk email, calendars, lead management, a client portal, and a password manager. The version 1 API includes modules such as assets, clients, contacts, credentials, documents, invoices, and tickets, although some operations are partial or unavailable. Documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries. Login passwords are encrypted at rest using AES 128-bit encryption, and the documentation advises backing up the master key. ITFlow is self-hosted: Debian is the recommended installation method, with manual Debian, HestiaCP, and community-supported Docker options also documented. Windows installation is unsupported. Hosting and sponsor support are paid services.