ITarian Remote Desktop vs LogMeIn Resolve IT Asset Management
ITarian Remote Desktop
itarian.comLogMeIn Resolve IT Asset Management
logmein.comSide by side
| Figure | ITarian Remote Desktop | LogMeIn Resolve IT Asset Management |
|---|---|---|
| Price from | Free | $29/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 8 |
| Spec score · Remote Monitoring and Management Software | 8.3 (#11) | 9.2 (#2) |
| Headquarters | Bloomfield, New Jersey, United States | Boston, Massachusetts, United States |
| Integrations | The product page describes linking remote access work with ITarian service requests and service records; it does not name a third-party integration there. | LogMeIn Resolve integrates with Acronis, SentinelOne, HaloPSA, ConnectWise PSA, and other tools. |
| Security | ITarian describes remote sessions as using session confirmation, encrypted connections, authentication and session controls. | The product datasheet states 256-bit TLS encryption, two-factor authentication, SSO, role-based access controls and zero-trust identity controls. |
Plans
LogMeIn Resolve IT Asset Management
- Resolve FreeFree
- Starter$29 a month
- Advanced$78 a month
- Complete$94 a month
- MSP AcceleratePrice not published
- MSP DominatePrice not published
- MSP ElevatePrice not published
- MSP LaunchPrice not published
In their own words
ITarian Remote Desktop
ITarian Remote Desktop lets technicians connect to customer devices, troubleshoot issues and take remote control from a centralized platform. It supports attended connections, where a user is present to approve the request, and unattended access to managed endpoints. Technicians can control screens in real time, switch between multiple displays, transfer files, and manage remote files, processes, services and command-line operations. Remote sessions can be linked to ITarian service requests, tickets, troubleshooting and resolution records. ITarian describes sessions as using confirmation, encrypted connections, authentication and session controls; its Remote Access tool uses peer-to-peer connections with the secure RTP protocol. The product supports Windows, macOS, iOS and Android, with mobile apps. The Free Remote Desktop plan is listed at free and includes unlimited administrators and free remote access. To manage an endpoint, ITarian must also be installed there. For each connection, the remote user must approve the request, and the session password is valid only for that session. ITarian says its platform is built for managed service providers delivering IT services across multiple customers.
LogMeIn Resolve IT Asset Management
LogMeIn Resolve IT Asset Management has no write-up on Specifiction yet; its figures are above.