ITOC360 vs PagerDuty
ITOC360
itoc360.com
PagerDuty
pagerduty.comSide by side
| Figure | ITOC360 | PagerDuty |
|---|---|---|
| Price from | $12/mo | $21/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · Incident Management Software | 9.0 (#4) | 8.9 (#6) |
| Company legal name | The Google Play listing identifies the operator as ITOC360 Inc.; its developer contact lists IT SERVIS TEKNOLOJI HIZMETLERI VE YAZILIM ANONIM SIRKETI. | Crunchbase identifies the legal entity as PagerDuty, Inc. |
| Documentation depth | The GitBook documentation covers quickstart, channels, sources, escalation policies, incident lifecycle, alert grouping, authentication and security settings. | Documentation includes API v2 references, authentication, rate limits, endpoint guides, integration setup guides, tutorials, and operational workflows. |
| Founded | 2019 | 2009 |
| Headquarters | Istanbul, Türkiye | San Francisco, California, United States |
| Integrations | The integrations directory lists 59 native connectors across APM, automation, CI/CD, cloud, communication, logging, monitoring, observability, security and ticketing. | PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools. |
| Intended users | The maker describes the platform as serving DevOps and SRE teams, and its pricing page identifies solo developers, early teams, growing teams, and teams of 20 or more as plan audiences. | PagerDuty says its platform serves developers, reliability engineers, customer success, security, and C-suite teams. |
| Mobile requirements | The mobile app requires an active ITOC360 account provisioned by an organization administrator; the app itself is free. | As of April 2025 the mobile app supports iOS 17+ and Android 12+, with iOS 18+ and Android 13+ required for new versions from November 16, 2026. |
| On-call scheduling | Schedules support daily or weekly rotations, timezone-aware coverage, holiday overrides, backup schedules and shift swaps. | Teams can configure on-call schedules, escalation policies, rotations, and overrides to reach the responsible responder. |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.5 out of 5 from 979 reviews |
| Rating on Gartner Peer Insights | No rating listed from 0 reviews | 4.5 out of 5 from 159 reviews |
| Support | The pricing page lists support response targets from under 72 hours on Free to under 2 hours, 24/7, on Premium. | The pricing comparison lists Knowledge Base and Community access across plans, while Standard Email & Chat Support is not included in Free and is included in Professional and higher plans. |
| What it does | ITOC360 is a cloud incident-management and on-call platform that ingests monitoring alerts, correlates them, routes ownership and escalates until an engineer responds. | PagerDuty is a SaaS incident-management and digital-operations platform that collects alerts, routes them to responders, and coordinates resolution. |
Plans
PagerDuty
- FreeFree
- Incident Management FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- PD Reliability Platform Starter$2,800 a year
- PD Reliability Platform Essential$12,000 a year
- Incident Management ProfessionalPrice not published
- PD Reliability Platform UltimatePriced on request
In their own words
ITOC360
ITOC360 is an incident orchestration platform that correlates alerts, sends them to the right engineers, escalates them when needed, and tracks incidents through resolution. Its machine-learning alert grouping uses labels, resources, and timestamps to combine related notifications. Teams can set timezone-aware on-call rotations, holiday overrides, and backup schedules, then notify responders by voice call, SMS, push alert, Slack, Microsoft Teams, email, or custom webhook. Responders can acknowledge, escalate, reassign, or resolve incidents in chat, with activity collected in a timeline, or handle alerts from the iOS and Android apps. The integrations directory lists 59 options, including Prometheus, Datadog, Jira, and ServiceNow. Schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports with migration assistance. A free plan is available; paid plans start at $12/user/mo. Free includes one user, 50 SMS and five voice calls monthly, one monitoring source, and seven-day data retention. Premium includes a written 99.99% uptime SLA.
PagerDuty
PagerDuty manages incidents from detection through resolution using automation and real-time collaboration. Its AIOps tools are described as reducing alerts, automating repetitive tasks, and accelerating resolution, while PagerDuty Automation standardizes workflows across people, tools, and systems. Teams can use on-call scheduling, escalation policies, stakeholder updates, ChatOps incident actions, and post-incident reviews. PagerDuty lists more than 750 integrations, with connections through email, API, or MCP; examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog. Its iOS and Android apps support incident response, schedules and overrides, incident context, and automated response tasks, but require a PagerDuty account. The free Incident Management plan covers up to five users, one on-call schedule, and one escalation policy. Paid incident management starts at $21 per user per month with annual billing, and a 14-day trial is listed. PagerDuty says it serves developers, reliability engineers, customer success, security, and C-suite teams. It reports SOC 2 Type II examinations and ISO 27001 certification for its services.