ITOC360 vs xMatters
ITOC360
itoc360.com
xMatters
xmatters.comSide by side
| Figure | ITOC360 | xMatters |
|---|---|---|
| Price from | $12/mo | $15/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Incident Management Software | 9.0 (#4) | 8.6 (#8) |
| Founded | 2019 | LinkedIn states that xMatters was founded in 2000. |
| Integrations | The integrations directory lists 59 native connectors across APM, automation, CI/CD, cloud, communication, logging, monitoring, observability, security and ticketing. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| Mobile apps | The iOS and Android apps let responders acknowledge, escalate, or resolve alerts from their phones. | The xMatters mobile app is available from Google Play for Android and the App Store for iOS. |
| On-call scheduling | Schedules support daily or weekly rotations, timezone-aware coverage, holiday overrides, backup schedules and shift swaps. | Integrations can select recipients using on-call schedules, substitutions, holidays, skills and escalation priority. |
| Purpose | ITOC360 is an incident orchestration platform that correlates alerts, routes them to engineers, escalates when needed, and tracks resolution. | xMatters is incident management software aligning DevOps, SREs, and operations teams around automated workflows to deliver reliable products at scale. |
| Rating on Capterra | 5.0 out of 5 from 4 reviews | 4.6 out of 5 from 141 reviews |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.5 out of 5 from 799 reviews |
| Support | The pricing page lists support response targets from under 72 hours on Free to under 2 hours, 24/7, on Premium. | The pricing page lists 24x7 online knowledge-base and community access, with phone and email support varying by paid tier. |
| What it does | ITOC360 is a cloud incident-management and on-call platform that ingests monitoring alerts, correlates them, routes ownership and escalates until an engineer responds. | xMatters is a cloud service-reliability and incident-management platform that automates workflows, alerting, escalation and resolution for DevOps, SRE and operations teams. |
Plans
xMatters
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
In their own words
ITOC360
ITOC360 is an incident orchestration platform that correlates alerts, sends them to the right engineers, escalates them when needed, and tracks incidents through resolution. Its machine-learning alert grouping uses labels, resources, and timestamps to combine related notifications. Teams can set timezone-aware on-call rotations, holiday overrides, and backup schedules, then notify responders by voice call, SMS, push alert, Slack, Microsoft Teams, email, or custom webhook. Responders can acknowledge, escalate, reassign, or resolve incidents in chat, with activity collected in a timeline, or handle alerts from the iOS and Android apps. The integrations directory lists 59 options, including Prometheus, Datadog, Jira, and ServiceNow. Schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports with migration assistance. A free plan is available; paid plans start at $12/user/mo. Free includes one user, 50 SMS and five voice calls monthly, one monitoring source, and seven-day data retention. Premium includes a written 99.99% uptime SLA.