iTop vs OTOBO
iTop
combodo.com
OTOBO
otobo.ioSide by side
| Figure | iTop | OTOBO |
|---|---|---|
| Price from | Free | €325/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · IT Change Management Software | 8.7 (#10) | 7.6 (#23) |
| Spec score · IT Help Desk Software | 8.7 (#16) | 7.7 (#35) |
| Founded | 2010 | 2011 |
| Headquarters | Échirolles, France | Leiblfing, Germany |
| Integrations | Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. | Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information. |
| License | The public iTop repository is licensed under AGPL-3.0. | OTOBO is released under the GNU General Public License version 3.0 and is license-free for any number of users. |
| Product | iTop is an open-source ITSM platform centered on service management and a CMDB. | OTOBO is a web-based, modular service management platform for IT and non-IT services. |
| Security | Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. | Security capabilities described by the maker include two-factor authentication, brute-force protection, SSL encryption, access controls, and audit logging. |
| Support | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. | The maker offers paid Entry, Professional, and Enterprise support plans with different service hours, response times, and service-request allowances. |
| Ticket management | The web portal lets users submit service requests, track progress, and provide updates in real time. | OTOBO can automatically create, prioritize, categorize, and assign incidents and service requests. |
Plans
iTop
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
In their own words
iTop
iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.