iTop vs ZentraITSM
iTop
combodo.com
ZentraITSM
zentraitsm.comSide by side
| Figure | iTop | ZentraITSM |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · IT Change Management Software | 8.7 (#10) | 7.5 (#24) |
| Spec score · IT SLA Management Software | 8.8 (#13) | 7.5 (#31) |
| Integrations | Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. | The site lists native integrations with Okta, Entra ID, Slack, Teams, PagerDuty, Datadog, and GitHub, plus REST API, webhooks, and an event stream. |
| Intended users | Combodo describes iTop as intended to make ITSM tools accessible to businesses of all sizes and says it serves startups through global organizations. | The site describes use for internal IT and service desk teams, IT operations and SRE, enterprise process owners, asset and procurement teams, MSPs, and other enterprise service departments. |
| Product | iTop is an open-source ITSM platform centered on service management and a CMDB. | Zentra is an ITSM platform for incident, service request, problem, and change management, assets and CMDB, SLAs, approvals, automation, knowledge, and operational analytics. |
| Security | Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. | Listed security controls include encryption in transit and at rest with key rotation, granular field- and record-scoped access, immutable audit-log export, and ISO 27001 and SOC 2 aligned controls. |
| Support | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. | The pricing page lists priority support with a one-business-day response for Cloud and Standard, and 24×7 enterprise support with a named engineer for Advanced. |
Plans
iTop
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
ZentraITSM
- Zentra Cloud$19 a month
- Basic$79 a month
- Standard$249 a month
- Advanced$799 a month
In their own words
iTop
iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.
ZentraITSM
ZentraITSM has no write-up on Specifiction yet; its figures are above.