iTop vs iTop
iTop
itophub.ioiTop
combodo.comSide by side
| Figure | iTop | iTop |
|---|---|---|
| Price from | Free | Free |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | Yes | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · IT Change Management Software | 8.7 (#9) | 8.7 (#10) |
| Spec score · IT Help Desk Software | 8.8 (#14) | 8.7 (#16) |
| CMDB | Its core CMDB stores configurable technical, functional and organizational items together with their relationships. | The CMDB supports configurable classes, relationship and dependency mapping, impact analysis, audits, license and warranty tracking and asset records. |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | Built-in collectors and synchronization can connect with OCS Inventory, VMware, Microsoft Graph, Azure, vSphere and Ansible. |
| Intended users | iTop is presented for IT teams managing service delivery across multiple levels and teams, including in-house or external support. | Combodo describes iTop as intended to make ITSM tools accessible to businesses of all sizes and says it serves startups through global organizations. |
| License | The main iTop repository is licensed under GNU Affero General Public License version 3.0. | The public iTop repository is licensed under AGPL-3.0. |
| Rating on GetApp | 4.1 out of 5 from 12 reviews | 4.1 out of 5 from 12 reviews. |
| Rating on TrustRadius | 9.6 out of 10 from 2 reviews | 9.6 out of 10 from 2 reviews. |
| SaaS security | Combodo says iTop SaaS is hosted in an OVH European datacenter with ISO 27001 and HDS, with encrypted backups in a second European datacenter and periodic independent security tests. | Combodo states that SaaS runs in an ISO 27001 and HDS-certified OVH European data center, uses encrypted off-site backups, regular independent security tests and targets 99.3% availability. |
| Security controls | The listed security features include role-based permissions, SSO using SAML, OAuth, OpenID or CAS, multifactor authentication, brute-force protection, and data silos. | Security features include role-based permissions, SAML/OAuth/OpenID/CAS SSO, MFA, brute-force protection and department data silos. |
| Self-hosting | Community iTop can be downloaded from SourceForge or cloned from GitHub and installed on the customer's own server. | The project is distributed for installation on customer infrastructure and supports Apache or other PHP web-server deployments with MySQL or MariaDB. |
| Service catalog | iTop includes service-catalog management linked to CMDB data and service processes. | The service catalog links services with CMDB items and incident, request, problem, change and FAQ processes, enabling SLA calculation and service reporting. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | Paid subscriptions include support, and Combodo says its support team consists of France-based engineers who help with usage, complex incidents, and migrations. |
| What it does | iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes. | iTop is a web-based IT service-management and configuration-management platform combining CMDB, help desk, document management and ITIL-oriented processes. |
Plans
iTop
- CommunityFree
- iTop CommunityFree
- AtelierPriced on request
- ForgePriced on request
- iTop AtelierPriced on request
- iTop ForgePriced on request
In their own words
iTop
iTop is an open-source IT service management platform centered on service management and a configuration management database (CMDB). Its service catalog connects to incident, request, problem, and change processes and supports SLA calculation. Through the web portal, users can submit service requests, follow progress, and provide updates in real time. The CMDB supports configurable items, synchronization, impact analysis, audits, and asset management. Teams can change workflows, attributes, menus, and other elements using iTop Designer’s low-code graphical interface. Integration options include a REST API, webhooks, and integrations or collectors for OCS Inventory, VMware, Microsoft Graph, Azure, vSphere, and Ansible. Listed security features include role-based permissions, SSO, MFA, brute-force protection, and department data silos. Combodo describes long- and short-term release lifecycles and a documented public vulnerability-handling process. The free Community offer is listed for on-premise use; Atelier and Forge offer SaaS and on-premise availability, with different service levels.