iTop vs ManageEngine ServiceDesk Plus
iTop
itophub.io
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | iTop | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | Free | $10/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · IT Change Management Software | 8.7 (#9) | 8.9 (#8) |
| Spec score · IT Service Management - Enterprise Software | 8.9 (#5) | 9.0 (#4) |
| Spec score · IT Problem Management Software | 8.8 (#9) | 9.0 (#8) |
| Spec score · IT Knowledge Base Software | 8.7 (#14) | 8.8 (#11) |
| Spec score · IT Service Catalog Software | 8.8 (#6) | 8.9 (#5) |
| Spec score · IT Help Desk Software | 8.8 (#14) | 8.9 (#13) |
| Spec score · IT Service Management - Midmarket Software | 8.9 (#7) | 9.0 (#6) |
| Spec score · IT Ticketing Systems | 8.9 (#9) | 9.0 (#8) |
| Spec score · IT Incident Management Software | 8.7 (#11) | 8.9 (#8) |
| Spec score · ITSM Software | 8.9 (#8) | 9.0 (#7) |
| Spec score · Self Service Software | 8.7 (#10) | 8.8 (#8) |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Rating on GetApp | 4.1 out of 5 from 12 reviews | 4.4 out of 5 from 234 reviews |
| Rating on TrustRadius | 9.6 out of 10 from 2 reviews | 9.2 out of 10 from 142 reviews |
| Security controls | The listed security features include role-based permissions, SSO using SAML, OAuth, OpenID or CAS, multifactor authentication, brute-force protection, and data silos. | Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication. |
| System requirements | For iTop 3.3, the published compatibility table lists PHP 8.2–8.4 with MySQL 5.7+ or MariaDB 10.6–11.8. | The published MSP requirements list Windows Server 2019/2022/2025, Debian 11–13, RHEL 8 or later, Ubuntu 14 or later and CentOS; a baseline under 100 daily requests is 500GB SSD, 16GB RAM and four to eight CPU cores. |
| What it does | iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes. | ServiceDesk Plus combines IT service management, IT asset management, CMDB and enterprise service management for departments such as HR, facilities and finance, with cloud and on-premises deployment. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.