iTop vs Microsoft System Center Service Manager

iTop

7.3 #6 in IT Knowledge Base Software

About iTop

Microsoft System Center Service Manager

5.9 #39 in IT Problem Management Software

About Microsoft System Center Service Manager
iTopMicrosoft System Center Service Manager
Free planYesNo
Paid fromFree$1,455/mo
Platformsapi, Linux, macOS, self-hosted, Web, WindowsWindows
Free planYesNo
Approval workflowsYes
SLA managementYes
Knowledge baseYes
Employee portalYes
Asset managementYes
Single sign-onYes
Root-cause analysisYes
Workaround trackingYes
Incident linkingYes
Permanent-fix trackingYes
Deployment optionsself-hosted

Listed together in Best IT Problem Management SoftwareBest IT Service Catalog Software