iTop vs Octopus ITSM
iTop
itophub.ioOctopus ITSM
octopus-itsm.comSide by side
| Figure | iTop | Octopus ITSM |
|---|---|---|
| Price from | Free | $95/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 2 |
| Spec score · IT Problem Management Software | 8.8 (#9) | 7.9 (#22) |
| Company history | A 2020 founder article says Combodo was created in Grenoble in 2010 and had grown from three to 28 employees over its first decade. | The company’s about page dates Octopus’s beginnings to 2005 and identifies Montréal as its base. |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace. |
| Intended users | iTop is presented for IT teams managing service delivery across multiple levels and teams, including in-house or external support. | The maker describes use by healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | The subscription includes local French-language technical support, regular updates, and technical assistance. |
Plans
Octopus ITSM
- Per active user$95 a month
- Large scale deploymentsPriced on request
In their own words
Octopus ITSM
Octopus ITSM has no write-up on Specifiction yet; its figures are above.