| Price from | Free | €325/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · IT Change Management Software | 8.7 (#9) | 7.6 (#23) |
| Spec score · IT Help Desk Software | 8.8 (#14) | 7.7 (#35) |
| Spec score · ITSM Software | 8.9 (#8) | 7.7 (#15) |
| Deployment | The offer page lists both SaaS and on-premise availability for subscriptions. | The download page offers installer packages and a ready-to-use Docker image, and recommends Docker installation. |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information. |
| License | The main iTop repository is licensed under GNU Affero General Public License version 3.0. | OTOBO is released under the GNU General Public License version 3.0 and is license-free for any number of users. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | The maker offers paid Entry, Professional, and Enterprise support plans with different service hours, response times, and service-request allowances. |
