iTop vs SimpleOne ITSM
iTop
itophub.ioSimpleOne ITSM
itsm.comSide by side
| Figure | iTop | SimpleOne ITSM |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 0 |
| Spec score · IT Service Management - Enterprise Software | 8.9 (#5) | 7.2 (#16) |
| CMDB | Its core CMDB stores configurable technical, functional and organizational items together with their relationships. | Configuration Management helps manage IT configuration items and their relationships. |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API. |
| Purpose | iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs. | SimpleOne ITSM automates IT service delivery and company processes in line with ITIL best practices. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | The company lists technical support at [email protected] and general inquiries at [email protected]. |
Plans
In their own words
SimpleOne ITSM
SimpleOne ITSM has no write-up on Specifiction yet; its figures are above.