iTop vs TOPdesk
iTop
itophub.io
TOPdesk
topdesk.comSide by side
| Figure | iTop | TOPdesk |
|---|---|---|
| Price from | Free | £51/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · IT Change Management Software | 8.7 (#9) | 8.6 (#13) |
| Spec score · IT Service Management - Enterprise Software | 8.9 (#5) | 8.5 (#9) |
| Spec score · IT Problem Management Software | 8.8 (#9) | 8.6 (#11) |
| Spec score · IT Knowledge Base Software | 8.7 (#14) | 8.5 (#24) |
| Spec score · IT Service Catalog Software | 8.8 (#6) | 8.5 (#9) |
| Spec score · IT Help Desk Software | 8.8 (#14) | 8.6 (#22) |
| Spec score · IT Service Management - Midmarket Software | 8.9 (#7) | 8.6 (#10) |
| Spec score · IT Ticketing Systems | 8.9 (#9) | 8.6 (#12) |
| Spec score · IT Incident Management Software | 8.7 (#11) | 8.5 (#15) |
| Spec score · ITSM Software | 8.9 (#8) | 8.6 (#11) |
| Spec score · Self Service Software | 8.7 (#10) | 8.5 (#13) |
| Change management | The data model supports both simple change workflows and ITIL-compliant normal, routine and emergency changes. | Change functionality supports approvals, milestones, calendars, templates and links between changes, problems and tickets. |
| Deployment | The offer page lists both SaaS and on-premise availability for subscriptions. | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Purpose | iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs. | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. |
| Rating on GetApp | 4.1 out of 5 from 12 reviews | 4.4 out of 5 from 111 reviews |
| Rating on TrustRadius | 9.6 out of 10 from 2 reviews | 8.4 out of 10 from 500 reviews |
| Security controls | The listed security features include role-based permissions, SSO using SAML, OAuth, OpenID or CAS, multifactor authentication, brute-force protection, and data silos. | The service uses Cloudflare for SSL and DDoS protection and FOX-IT for security-information and event monitoring. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
| System requirements | For iTop 3.3, the published compatibility table lists PHP 8.2–8.4 with MySQL 5.7+ or MariaDB 10.6–11.8. | The published on-premises requirements specify a 64-bit server platform and require consideration of the host virtualization supplier's requirements. |
| What it does | iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes. | TOPdesk is an IT, facilities and enterprise service-management platform for handling incidents, requests, assets and workflows. |
Plans
In their own words
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.