| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · IT Change Management Software | 8.7 (#9) | 7.3 (#30) |
| Spec score · IT Help Desk Software | 8.8 (#14) | 7.3 (#39) |
| Deployment | The offer page lists both SaaS and on-premise availability for subscriptions. | The free trial page offers access in a hosted environment or installation in the customer's own environment. |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | Track-It! Web Service APIs can connect custom intranet pages, custom applications, or other software systems to a Track-It! instance. |
| Intended users | iTop is presented for IT teams managing service delivery across multiple levels and teams, including in-house or external support. | The ticketing page says IT, Facilities, Human Resources, and other departments can use the shared issue tracking system. |
